James has called to thank me, and the service department has already called to set up an appointment to complete the finishes on the interior and exterior of my car. Every category gets the highest score of 5, or 'yes' as the case may be, but I would double or triple James's score to a 10 or 15. He is courteous, personable, and patient without talking down to me. I also appreciated the finance man's manner and professionalism. Everyone was friendly and helpful. Thank you for a very positive experience.
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