Law Security

I'm a big supporter of small business. Law Security has always provided top notch customer service. Louis has been very helpful with figuring out what system works best for me. Even when a few months later I decided to upgrade our system. Law is very easy to work with and always makes me feel like a valued customer. The techs are always courteous and friendly. Other big name companies may advertise more bells and whistles, but if you want to feel like a person versus just another account, I highly recommend Law Security. more

I have been a customer of Law Security for eight years, up until today I have been satisfied. A few weeks we had a issue with our alarm. Law Security sent out a technician. The technician indicated that our alarm needed a 12 volt battery and the system needed to be updated. The technician indicated that he would take care of the problem. At no time did the technician EVER advise me there would be a charge. I get my bill in the mail for a charge of $75. I called Law Security to inquire about the charge. I talked to Pam, the owner. I was appalled at how rude and threatening she was. I couldn't believe my ears. She said when technician comes to your home that you should ""assume"" there would be a charge. I explained had I been told I would be charged $75 for a 12 battery that I could pick up at academy for $10 dollars and would have declined their charge. She then stated in review of my bill that she noticed I have been billed incorrectly for several months and that my bill would be increased $10 per monthly. Very poor customer service. It's a matter of principle, I will be taking my business elsewhere, regardless if I have to pay double. Be for Forewarned, you get what you pay for.\r Pam, if you read this, you need to take a customer service and anger management class.\r more

I feel safe in my home because of Law Security and the excellent customer service they provide. I appreciate that any little question, concern or request I have is not too big for them to handle or solve. From their excellent prices to their friendly and helpful service technicians and staff, I am a Law Security fan for life!! They are wonderful!! more

There are security companies, and then there is Law Security! Law Security has proven to be, hands-down, THE BEST security company I have ever dealt with. Their customer service is not only friendly and helpful, but the company actually does what it says it will do--leaving me completely satisfied after each interaction! There are very few companies where I will take the time to write a praise-worthy review, but I can't think of one reason not to do so regarding Law Security. They are fantastic to deal with, have the most current technology, and have been consistent within providing sound protection of my home and family! Above 5-star ranking! more

I Agree Law security has very friendly customer service and has gotten back to me very quickly when i left a message. I really liked the fact that they explained everything to me and helped me to understand how it works instead of leaving me in the dark, like several other places. The people i have delt with were very sweet. I highly recommend them! more

I have I very different opinion than the last one. The staff is very friendly. I have gotten the answering machine, but very promptly recieved a call back. They have an emercency line you can call, 210-491-5300. What the last comment was VERY wrong about is that they do have auto draft and online pay options, they must have never asked. Overall, great company and service! Pros: Great Prices, Best in town! more

LAWS are the cheapest price in town for security, no doubt about it. But sometimes you get what you pay for. My boyfriend and I used to have them. On at least 4 occasions we had called them at the only number they give their customers to call, 340-0306 (in case of emergencies or for questions) and we received an answering machine or no answer at all. Thankfully, I was only calling for a question. Had I been under attack I'd probably be dead. Now that's not every time we called, but even once is disturbing for a security company. After the first time I just never really felt safe with them, after the fourth I was begging my boyfriend to change companies. Pros: Cheapest rate in town Cons: Too small, too understaffed more

I was very pleased with LAW Security, I checked around town and not only were they the cheapest they were by far the most pleasant to deal with and seemed like they new the most about what they were doing. The installation was quickly, neatly, and professionally done. They monitored locally which I like and offered a nice referral program of three months free for anyone I told about LAW. If I had to do it again I would choose LAW for all my home security needs. Pros: Family Owned, Customer Service, Trustworthy more

LAW Security gave me a lot of personal attention and after doing my research they had the cheapest alarm rates in town. The men that came to install my new alarm were clean, well mannered, and nice. I would reccomend this company for a new alarm system. Pros: Good Service, Cheap Prices, Very Satisfied more