We began our search online and went into the process a bit undecided on what vehicle my wife really wanted. We found a 2011 Dodge Durango that was available at Larson Motors and so we decided to head down and look at it.\r
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From there, the experience was average to below average with anything relating to Larson Motors. We were approached by a manager who seemed more interested in advising why he couldn't take *anything* off the vehicles and wanted to share with my wife why the Durango size was going to be missed. Interesting approach but turned us off completely.\r
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We couldn't deal with one single individual while on the lot and instead got handed off to Kimberly who helped us up to the point we decided to test drive. At that point, she had ""too much"" going on so we got handed off to another salesperson whom's name is forgotten. He takes us on a test drive. Because we were paying cash, we really wanted to talk it over and look at our options and see if we really wanted to invest 35k in a vehicle - so we lost that salesperson and in comes the hero Nick (e.g. manager) to tell us he had no room to negotiate on the vehicle. My wife loved the vehicle but at that point we decided to walk away and figure out what to do next.\r
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We returned 5 days later as the wife really wanted this Grand Cherokee (2011 Overland V8) and we showed up unannounced and things seemed to move quickly enough until we were introduced to the ""finance"" guy which wanted to sale us everything under the son though I shared that we were already writing a 38k check in cash and prefer to not add to the bill. 35 minutes later, we are finally done. Then, I asked one last question... we really need a 2nd key for this vehicle.\r
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With this question, you would have thought I asked for upgrade from V8 to V10, 200 more horsepower, and a lift kit. The ""circle the wagons"" routine began. It was a used vehicle and they only have what is turned into them. The keys (keyfob'ds) are available online and if you get one we will happily program it...for $60.00. The keyfob would cost Larson about $300 bucks tops with a bit of that in pure labor. We still don't have that keyfob and they have our $38k. \r
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This experience led me to the point I wanted to walk away but my wife loved the vehicle, and honestly, so do I. If it wasn't for the pure love of the exact vehicle we purchased I'd proudly take my services elsewhere. To all the Larson ""employees"", you had no interest in helping us make the right decision and instead just wanted to get the money. It was a overall below average experience. They weren't ""crooked"" but I have no desire to be a repeat customer. \r
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Ironically, they email me saying ""Please be assured that this is not the end of our responsibility. At our Automotive Group, we hope to continue our relationship after your purchase..."" which is funny because I prefer to not deal with them again. Sorry, you've lost this customer and we will avoid shopping at Larson going forward.
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