Lake Norman Chrysler Dodge Jeep RAM

We had been looking for a while for a SUV, perferably a Yukon XL. Happened to come across one on EBay, at a decent $ that was at Lake Norman Chrysler Dodge Jeep dealership. Called and spoke to Russell. Very straight forward with anwsers to my questions and friendly. Made an appointment, drove 2 hours and had a great experience! Had pricing information,details and carfax before leaving, and was shown carfax when we were there without asking for it!!! Didnt fill pushed or prodded to buy, instead had a relaxed atmosphere. Amanda was grat and knowledgable! more

Dead batteries on new car lot (not properly charged after transport) Tried purchasing a $48k JGC Overland that couldnt drive off the lot due to electrical issues. Shady sales techniques when presented with internet sales pricing via ZAG/true car worksheets... Would highly recommend you avoid this dealer unless you dont mind being hasseled. New cars having to go to the service bay before leaving dealership = priceless! Not working with your buyer after a problem like this = absurdity. Salesman said "theres nothing wrong with this car" after throwing error codes = hilarious! Go to Stateline, Keffer, etc. I must admit...if I were the owner (Mr. Jack Salzman) I would clean house to make sure this sort of issue does not happen again. more

Found out that they charge $699 on every car they sell, which if I were buying a new car might not be that big a deal, but $699 on an $8,000 car is quite a profit markup for nothing more than having the good luck of me walking into their store. And remember, that is on top of the profit they are making on the car itself. Just thought everyone should know. An informed buyer is a retailers worse customer! more

Well, I will say they were friendly. That aside, I will never do business with them again. Long story short …. I saw a jeep on their web site MSRP 27180 marked down to 24845.00. Sounds like a good deal , right ? Anyway I’ve got a phenomenal credit score, around 800. I always lease then buy the car when the lease is up, makes my monthly payments lower, it works for me. Well I spoke to the salesman, after the back and forth haggling process was over he told me I could get my payment for 380.00 a month with my 5000.00 down on a 36 month lease and the payoff at end of lease would be 10400.00 . Of course that was the best that could be done. I’d told him I didn’t want to go over 350.00 a month. I wasn’t going to finance for 60 mths. I told him I’d think about it and I left. Well the next day he called and said he had great news. They were able to get my payment down to 339.11 and still the payoff would be 10400.00. Dont ask, I have no idea how they managed that. I made the mistake of dropping my guard. I was taken back to fill out all the paper work , again all were very friendly. I began signing my life away. He didn’t even go over the lease agreement with me. Now the trouble. I started going over the lease contract, I found a 800.00 charge regarding a service contact for tires and rims which I didn’t ask for. It was talked about but I wasn’t told I was being charged for it. Then for the really bad part, I saw the end of lease purchase price, over $15,000.00. Ok, how could I own 15000.00 on a car listed @ 24845.00 after 36 mths of 339.11 + 5000.00 down payment + 1500 mark down? ? Doesn’t add up, neither did the response I got when I called. I was told , oh they charge a fee on leases you'll want to turn in that jeep at the ens of the lease and get another new car. Which would have been fine had I not just given them $5000.00…. What the crap ! more

I just recently purchased my second vehicle from Lake Norman Jeep (Jeep Patriot). Since my family has moved down here 10 yrs. ago, we have only dealt with Lake Norman Jeep. The whole car buying process can be stressful, but Maggie and the crew really make it quick and painless. I have to say thanks to Maggie for putting in the time to find the Jeep that was right for me. I love my Patriot!!! Rest assure, when it's time for the next Jeep, I'm only going up I77 to Lake Norman Jeep. Thanks folks...especially Maggie!!! more

I just bought 2010 Jeep from Jay Tarlowe at the Lake Norman Jeep dealership. I was really stressed about the whole car buying process and hesitant to go shopping, but it truly ended up being the friendliest, most seamless purchase ever. Jay was genuine from the start and really willing to work within our budget. He sold me the perfect Jeep for the right price in a matter of hours... no need to come back or fill out extensive paperwork, it was done & I drove the car off the lot that day - on a Sunday! Unbelievable! I wholeheartedly recommend. more

I recently bought a 2010 Chrysler 300 from Lake Norman Chrysler Jeep Dodge and had the best car buying experience of my life. My husband and I were looking for a car to replace the minivan I had been driving for three years. As much as I loved the minivan features and the ease of it while our boys were babies, I was ready to get back into a car. We were looking at the Dodge Chargers and the Chrysler 300’s and had looked at other lots. I wanted to try out Lake Norman CJD since that is where we had bought our van and I am so glad we did. Not only did they have both cars that we wanted to look at, great prices on those cars and awesome features included – the part that really surprised us was the help we got from the associates. I say help on purpose because they were not typical “car sales people” but truly talked through the cars and the features and were honest with pros and cons on both based on what I was looking for. Chris Ellenburg took us on a test drive in BOTH vehicles so we could truly feel the difference in them and explore their features. He even encouraged an extended test drive so that both my husband and I could take a turn driving the cars. There was absolutely no pressure or “down your throat” sales pitches. It was like talking things over with a friend. When Chris introduced us to Jack, I couldn’t say enough positive things about the way the experience had gone. And better yet – Jack also made sure we were happy and being treated well and again – spoke to us like we were old friends. Even as I have been back up to the dealership to get “toys” added to my car - when Chris sees me, he makes a point to come over and say Hi and make sure I am still loving my new car. It is like they just bring you into the family and you truly feel like you belong and will always be taken care of. This type of approach in selling cars is amazing! Thank you Chris and I love Lake Norman CJD! more

I found the service dept to be great, I had to have my car worked on and they were great at getting it fixed fast so my wait was not long at all. I do plan to take my car back to this Dealership. The service adviser was able to explain the problem with my car so that I could understand what he was talking about. Great Job WILL BE BACK more

I had my vehicle serviced at Lake Norman Chrysler and it was an outstanding experience. Terri provided exceptional customer service and my car was ready in a timely manner. I would definitely return! Pros: knowledgeable staff Cons: none more

I purchased my Jeep Liberty about 6 months ago from Willie Brown. Lake Norman was a little out of the way but ended up being worth the drive because Willie was really helpful. He explained all the options to me and actually switched me from buying a sedan to an SUV after hearing about all the stuff I tend to haul around, from home improvement stuff to dogs, it all fits now :-) They had a ton of Libertys to choose from and I got one with a Skyslider---totally cool! A guy named Bill gave me a decent amount for my worn out Taurus, more than other dealers offered me. I was a little concerned about going into the finance department, wasn't sure about my credit, but Amanda found a bank to finance me no problem. Willie and a girl named Stephanie have both called to make sure everything was good with my Liberty. Nice that they care about you even after you give them the sale. Pros: good selection, nice people, priced right Cons: None to report more

I've always had a lot of anxiety when it comes to buying a car. This was my first solo experience and I was pleasantly surprised how easy and stress free it was. I found the car I was looking for on their website and went to the dealership. I met up with Nathan, who was very easy going and took me right out to look at the Azera I was interested in. We went for a test drive and then came the part I was stressed about, the negotiation, only there wasn't one. Turns out the internet price was the same as the price on the car, not something I'd experienced in the past, so we started there, he got my trade evaluated fast--for more than I thought I'd get. Ended up with a price I could handle and Amanda in finance didn't try to upsell me...just explained a few options for warranties. The whole process was really fast and easy. It's great to feel like I can buy a car as a single woman and not get taken advantage of. Can't wait to take advantage of the free car washes....especially with pollen season coming up! Pros: easy, fast, low pressure Cons: none more

I like LKNCDJ. We bought a new 1999 Caravan against my wishes (I wanted her to get the new Honda Odyssey) and it h took eight hrs to find the one the wife wanted. (They had an insane amount of cars back in the heyday and she wanted a very specific option set) I traded in a Canadian vehicle (not a problem for them) I had recently moved back to the US and had limited credit experience but they got me a reasonable rate at the time, staying open late on Saturday night to get me wrapped up. Previous buyer deal did not go through and they dented trunk-lid, which I did not catch in the dim light, they fixed it no problem. The same salesperson works there, I always deal with the same service adviser who has saved me some time and money with good honest advice. Their prices are not inexpensive (you get what you pay for) but I like the fast turnaround, no problems, guaranteed workmanship and parts, free carwash and snacks and drinks while you are waiting. Pros: 50 service bays, free carwash Cons: Not the least expensive but I use their coupons more