I ordered a birthday cake for my mother on Christmas Eve. I sent my husband to pick it up, they overcharged him, and instead of putting "Happy 58th birthday", they put "Happy 50th birthday". When he brought the cake home, it was completely different than what I had ordered, wrong flavor, wrong design. I called the store back to complaint, they said they couldn't find my receipt ( just within 1 hr of picking up??), asked me to called back next week to speak to their manager, Dave, I called back several times, each time they gave different excuses, a lady named Karen, called herself also a manager, didn't know how to handle a refund, have to wait for an accountant, I finally got a hold of Dave, promised to refund me, 2 weeks have passed, still haven't seen my refund. This is the worst customer service I have ever experienced. They screw up everything from A through Z, and it seems like they don't want to refund anything. I will never shop here again, they can keep my change as a Ch
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