Kline's Furniture

I just bought a desk from Kline's and wow are they jerks! They sent me the floor model! I know it is the floor model because it has scratches all over it from the hutch part of the desk which I did not buy! They said nothing about sending me the floor model! They said they would send a guy over to touch up the scratches but that's not what I want. I want what I paid for, A BRAND NEW DESK! This desk cost me $1000 and I am not settling for anything less than a new desk. They admitted it is a floor model I have it on my voicemail. They make such a big deal about the fact that it is a family business when in reality they are just scam artists trying to make a buck on unsuspecting customers. Also, the delivery guys told me that the father and son don't even get along. So much for family business! Pros: None Cons: Everything more

It appears service is not high on their list of priorities. After speaking with several friends and co-workers it seems a problem lies in that the furniture is not delivered anywhere close to the estimate given at the time of purchase/order. We were told six to eight weeks and it has been over 3 months. Two others that I am aware of have said this is their experience also. Then they offer a "nice little gift" to try to make things better. Well I don't need a gift. I want my furniture and now I want a discount!! And not 1/2 of 1 percent. My money spends well elsewhere and that's where it's going to go unless they step up. The owners need to be involved when it gets to this stage. Unhappy customers are not the way to grow a business, especially in these tough economic times. Pros: friendly Cons: coulnt find our account on 3 separate occasions even when they had 1500 of our money more