Kevin Scott Plumbing & Heating

I called Kevin Scott because our neighbor had recommended them here in North Andover. I had an outside faucet problem. The pipe had ruptured in the winter. It has ruptured behind the wall and was difficult to get to. I left a message at 6:00 pm one night they called back at 8:00 am the following morning. I made an appointment to fit in with my scheduled here in North Andover. They gave me a two hour window. When the day came, they dispatched a plumber. He called before arriving, confirming he would be a little early! ""Was that OK""? …""Sure why not"". The plumber did excellent work. Charged exactly the same as quoted on the phone, even though the pipes in the dropped ceiling were difficult to get at. I would definitely use the Kevin Scott plumbing again. DFR North Andover. Pros: Accurate estimate, On time, Called first, Excellent work more

Did a reasonable estimate. Then reestimated alot higher than agreed upon after taking deposit. Backed out of install at last minute ( one hour before the install was to take place) leaving us without a needed furnace installed. Would not reschedule. Did not have a way to honor agreement. Wasted our time. The customer support is obviously much less than accetable. Pros: Good estimate Cons: Hooks you into deal and then greatly raises pricing more