Kc Helpdesk

I actually had a different experience with the same sales guy, Tod. I was referred by a friend, who usually helps me in my computer issues. Tod was very helpful and answered alot of questions that I had without trying to sale me a single product. I ended up getting my computer fixed, though it was suggested that I should get a new computer, but I was trying to be cheap :( and wanted to wait a bit longer. When I did decided to upgrade to a new computer, I went back and was happy. they did not try to sell me the most expensive machine they had, instead helped me find the best one for my lifestyle ( I really only use it to surf the web and write reports and papers). I have since told my other friends to take their computers there and they have been happy too. more

I ordered a new lap top screen on a Sat. morning...The sales guy Todd told me it would be in by Friday and that he would give me a call when it came in... Friday, Monday came no phone call so I called Tuesday and ask where it was... they had no idea so I waited called Wed. still no idea so I asked them to call the company they ordered it from to find out where my screen was... he said he would call me back; he did said it should be there sometime today... guess what it did not show Wed. Tried calling Thrusday before closing time to check on it; got put on hold; no one ever picked up!\r \r Long story short the customer service at this place is worthless!!! Pros: Nothing Cons: Customer Service more