Karen Radley Acura

I recently purchased a vehicle from this dealer. The first thing I noticed is the facility is immaculately clean, and all the vehicles were the same. They had a great selection of new vehicles. The salesperson made me feel very comfortable, and wasn't pushy about me ""buying today"" The price was better than I expected, even after doing extensive research with other dealers. I also was surprised with the financing they were able to secure for me, which was considerably lower than my credit union was offering. I like to consider myself a well versed consumer, and I highly recommend this dealer. -Dustin more

I have been disappointed here on several occasions. As a final promise for the purchase of my Acura TL I was granted two simple things...the first being that I could get a second car key and the second being that they would fix the inside light. At the time the service department was closed so I could return on a later date at my convenience. I returned ?4 months later as it is a 2 hr drive round trip and I do not have much free time. I told the service gentleman when I dropped off my car that I was there for my second key to be made and to get a servicing, as my first maintenance was due. I also decided to get a tire fixed while I was there and figured I would kill a couple birds with one stone. During the week I left my car there I sent an email to the service department to tell them what I was needing. Also, I talked to my assigned service person and reiterated my original requests and received and overall quote. Upon returning late Saturday to pick up my car I discovered that they did not make my second key or fix the inside light (the only two reasons I originally went there). Also, I discovered that the quote I was given over the phone was grossly misleading and my actual bill was almost double what I was told. At the office I was upset and made a request with both the secretary and my original salesman Rudy to contact me when the service department opened Monday. I paid my bill and had to leave as it was an hour back home and I could not leave my car again. Upon returning home I realized that the inside of my trunk covering the spare tire was missing. After waiting a week without any contact from the service department or anyone I received an automated email to describe my experience. I told them what had happened and how I was disappointed at my original request not being made as well as the misleading quote. I sent an email to both the sales and service department as well as left a message in the office. Shortly after I received calls from 2 people and I told them my story and they assured me they would be sorting it out and contacting me. After receiving no response for another week I contacted them and reiterated my experience with the service department and the customer service department. Very promptly after I did receive a call from an individual Jimmy who said he would be taking care of me and assured me that he would contact me shortly and resolve this. 3 days later I decided to call again to check on what was happening. I was then told that they were sorry that the quote was misleading and it is something they are working on. I also was told that they would be unable to even give me the promised second key or inside lightbulb that Rudy promised me because it was after 30 days that I brought my car in. Also, I was notified that they did a check in the garage for the cover in my trunk and found nothing. As to why they never took the initiative to call me and let me know first I am unsure. Overall my experience with both the sales department and service department was very disappointing. After spending 22K on a car and hundreds on an overpriced servicing/repair I would assume that I would be treated more as a valued customer. I gave them the chance for my business of frequent servicing and referrals of friends; however, as of now I would not recommend ANYONE going to either department. The sales department has shown me that they only care about making the sale and not customer service after the car leaves the lot. Also, the service department has shown me that they are disorganized and only care about making money. Ironically when I talked to my original service representative about how I felt his original quote was already a bit steep he told me in response ""it's a money making industry."" I completely agree with his statement now as I was not only made false promises, but I was not even prioritized when I gave them multiple chances to correct their mistakes. more

We were delighted with the extraordinary service that you provided on taking such good care of our Acura. You can be assured that we will continue to be grateful customers. more

Jeff and the guys in the service bay went above and beyond to not only take care of my 20,000 mile service, but also a couple minor concerns of mine. I will not hesitate to bring my vehicle in for future service work, as I know that no other dealer can work with my hectic schedule and guarantee that they will have me in and out the same day, with no hiccups. more

My husband and I recently purchased our first Acura (2011 MDX) from Radley Acura in woodbridge. We were very pleased with the friendliness and professionalism of the staff and the service we received. Our salesman ""Henry"", who is new to car business made his first sale ever when he sold us a new MDX; He SOLD the car! ...Henry is a great asset to the Karen Radley group and was very competent and knowledgable about the acuras; we are looking forward to purchasing more cars from Radley Acura in the future! more

Cyndi stood out from all the internet sales specialists. Her information was honest and up front and then when I was ready to buy and she referred me over to Sal, I had the same experience with him. I wish I had started with your dealership and skipped all the rest! more

My wife bought her Acura from your dealership and she has always been a happy camper with the service she received. We live in Ashburn but she always gets her car serviced at your dealership. This latest event at the dealership needs to be addressed because I believe Brian went above and beyond what he has to do to satisfy a customer. My wife doesn't drive her car much and she only had 40,000 miles on the car, however the car just passed 5 years and went out of warranty. As the luck of the Irish would have it, as I was driving home just before Christmas, my engine light came on. i called Brian and he informed me to bring it in immediately. The very next day he called me and informed me that the part that was needed was a major repair ($1,200), that he ordered the part and was seeking assistance from Acura because he didn't think that this item should have went this soon. The mechanic that worked on the car totally agreed. I didn't have much hope that this would happen because that is the nature of the business; warranty is warranty. It took Acura a couple of days to call back and they offered a 25% assistance. Brian didn't even bother to call me but went right back to Acura and told them basically that was not good enough and this shouldn't have happened. When he was done, they offered him 50%. I must day again, I was very impressed with his tenacity and his desire to help us and keep us in your dealerships family. Brian is a keep. I would like to let him know how appreciative we were and that our new car will be an Acura from your dealership. more

I've been more than pleased dealing with this dealer. The whole buying experience was exceptional. Bill was extremely knowledgeable, and helped us each step of the way.My feelings are the same for the service department. I've had to bring my car in twice for a few small 'warranty' items. The service was done promptly, with the vehicle being returned in the exact same condition. more

I have purchased four cars at Radley Acura/VW in Woodbridge. Why? I've always been handled with respect and I have always received a good deal! The service has always been excellent as well! My next car will certainly be another Acura! 99 VW Passat, 2005 Acura TL, 2007 Acura RDX, 2007 Acura TSX, 2009 Acura TL more

Special thanks to Pantelis for arranging a loaner car for me the day before my summer vacation out of town. Radley is absolutely the best Acura dealer in Northern Virginia. My next car will be just like the Loaner that I drove. An RDX with the tech package. I still love my 09 TL tech package! more

I am a huge fan of the Acura brand, and their sales department is okay, but I absolutely do not recommend their service department. They are unorganized, and do not care about their customer. They can not be trusted with something as simple as the keys to the car they are servicing. They do not admit fault when making a mistake, and then proceed to make the customer accomidate them in their flaws. These are all signs of poor customer service. more