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Businiess name:
Karen Radley Acura
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Review by:
citysearch c.
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Review content:
My wife bought her Acura from your dealership and she has always been a happy camper with the service she received. We live in Ashburn but she always gets her car serviced at your dealership. This latest event at the dealership needs to be addressed because I believe Brian went above and beyond what he has to do to satisfy a customer. My wife doesn't drive her car much and she only had 40,000 miles on the car, however the car just passed 5 years and went out of warranty. As the luck of the Irish would have it, as I was driving home just before Christmas, my engine light came on. i called Brian and he informed me to bring it in immediately. The very next day he called me and informed me that the part that was needed was a major repair ($1,200), that he ordered the part and was seeking assistance from Acura because he didn't think that this item should have went this soon. The mechanic that worked on the car totally agreed. I didn't have much hope that this would happen because that is the nature of the business; warranty is warranty. It took Acura a couple of days to call back and they offered a 25% assistance. Brian didn't even bother to call me but went right back to Acura and told them basically that was not good enough and this shouldn't have happened. When he was done, they offered him 50%. I must day again, I was very impressed with his tenacity and his desire to help us and keep us in your dealerships family. Brian is a keep. I would like to let him know how appreciative we were and that our new car will be an Acura from your dealership.
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