Kailua Animal Clinic

They were able to give me a same day appointment for my cat which was very sick. Also she had been part of the ferrell cat program, spayed and ear clipped with microchip. She is very skittish with other people and they were very good with her. They were very careful and considerate with her. They were also very thorough in the treatment and called me with lab results as opposed to me having to call them. It was the female vet and her assistant who treated my pet. The clinic is convenient, has a calm atmosphere and is very clean. I would recommend it to anyone who needs a doctor for their pets. Pros: convenience, cleanliness, kindness Cons: parking more

They didn't treat my dog OR me very nicely. Pros: convenient to my house Cons: lack of compassion for me and my doggy more

I don't know what kind of people they have working there but this is the 3rd time they've messed up on my appt.! 1) I needed to get me cat casturated; they told me the date and I waited a month or so before my cat was seen, then on the day that I took him in they said I didn't have an appt. ! I guess when I took my cat in for the inital check-up spent 5 mintues figuring out what day I could make the appt and when I did the assitant forgot to write down the appt!! Very frustrating, but I let it slide thinking it wouldn't happen again . 2) they told me the wrong time for the appt (I had to reschedule); GOOD THING i CALLED IN ADVANCE THIS TIME to re-check and confirm the appt. ! Otheriwse I would have been showing up on the wrong day...again...and would have to wait another 2 or 3 weeks. I don't think they have done one thing right since I started with them! I am a very patient person but I think it's time to find a new vet clinic.his recent slip-up was the one; I gave them 3 chances. Funny thing is this is my 3rd time DOING BUISNESS with them. 3) I needed my other cat to get neutered and I had to wait 3 months for an appt.! They said it was busy season. They have all my cat paperwork so I wanted to maintain loyalty to this clinic being that their so close to home. I called 2 weeks in advance to confirm my appt. Now I guess the lady told me the wrong date because when I went called in the day I was supposedly 'told' my appt was and apparently it was 2 days earlier than what they told me. I got the ' I don't know what happened' excuse again. I was venting about this to a friend and found out they she had problems with this place too! Don't get me wrong: The people are friendly, they did ok with mY cat (as far as I know) but find yourself another vet. These people have shown no responsibility or even sympathy when they make mistakes. Pros: nice people Cons: very irrisponsible! more