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Businiess name:
Kailua Animal Clinic
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Review by:
citysearch c.
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Review content:
I don't know what kind of people they have working there but this is the 3rd time they've messed up on my appt.! 1) I needed to get me cat casturated; they told me the date and I waited a month or so before my cat was seen, then on the day that I took him in they said I didn't have an appt. ! I guess when I took my cat in for the inital check-up spent 5 mintues figuring out what day I could make the appt and when I did the assitant forgot to write down the appt!! Very frustrating, but I let it slide thinking it wouldn't happen again . 2) they told me the wrong time for the appt (I had to reschedule); GOOD THING i CALLED IN ADVANCE THIS TIME to re-check and confirm the appt. ! Otheriwse I would have been showing up on the wrong day...again...and would have to wait another 2 or 3 weeks. I don't think they have done one thing right since I started with them! I am a very patient person but I think it's time to find a new vet clinic.his recent slip-up was the one; I gave them 3 chances. Funny thing is this is my 3rd time DOING BUISNESS with them. 3) I needed my other cat to get neutered and I had to wait 3 months for an appt.! They said it was busy season. They have all my cat paperwork so I wanted to maintain loyalty to this clinic being that their so close to home. I called 2 weeks in advance to confirm my appt. Now I guess the lady told me the wrong date because when I went called in the day I was supposedly 'told' my appt was and apparently it was 2 days earlier than what they told me. I got the ' I don't know what happened' excuse again. I was venting about this to a friend and found out they she had problems with this place too! Don't get me wrong: The people are friendly, they did ok with mY cat (as far as I know) but find yourself another vet. These people have shown no responsibility or even sympathy when they make mistakes.
Pros: nice people
Cons: very irrisponsible!
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