Johnny Prescott and Son Oil

A joke of a company. Came out was very nice and looked at what needed to be done. Said they would have an estimate in a few days. 4 weeks later after Continuously calling them and asking about my quote they said they were not going to do anything. The front office girl is a joke. Telling me it doesn’t take a long time to get a quote then tells me sorry they don’t want to do the job. Such poor customer service and total lack of respect for a customer. more

After doing business with Johnny Prescott for 15 years I will no longer do business with this company. I was told that my furnace is "an old piece of junk." Their "most experienced" technician serviced our furnace and his work was unprofessional and sloppy. The people answering the phone were uncooperative and condescending even being unwilling to provide me with an estimate of any work needing to be done. I was told, "We won't know how much it will cost until after the work is done." They quoted me $150-160 for a routine furnace cleaning and the bill arrived at $255. I was sorely disappointed with the treatment I was given after being a faithful customer of 15 years. Has the management changed? I don't know, but I will be finding a new oil company to do my business with! more

When we bought our first home, I called around for oil prices to decide where we would order our oil from. I called Johnny Prescott Oil and asked their current oil price. The woman on the other line accused me of calling from another oil company, and would not give me their price. After I calmly explained to her that the whole purchasing oil thing was new to me, she still did not believe me. At this time, she HUNG UP ON ME! I called back a few minutes later telling her how dissatisfied I was with her customer service. I asked to speak to her manager. She hung up on me again! I called back once more to let her know that she just lost a potential customer and that I was going to tell everyone I know how poor their customer service is. Well, this is one more way for me to let people know what happened to me! It's really too bad that front end people such as this can put such a bad taste in a person's mouth!!! I know that I will never call them to order oil just because of the way I was treated that day. more