Jim & Jack's Collision Ctr

My new car had a major scratch. I brought it to several auto shop but I think they were not capable in handling my car well. The way they spoke is not convincing, it's seems that they do not know so much on the work I wanted to get done for my car.\r \r Finally found an old friend who's on his way to pick his car at JIM and JACK's so I decided to go with him to check their work. I was so amazed with the result of their work. He told me that car will look new again with 100% guarantee. When I went back to pick up my car, I couldn't believe it...it looks amazing! The color perfectly matched\r more

My friend recommended Jim and Jack's when my car was hit while parked. I have to say the manager there is on top of everything. Great service and the job was excellent!!! I highly recommend this place.\r \r Thanks Jim and Jack's for a job well done! more

Went back to Jim & Jack's Collision for a piece of molding for my car. I dropped my car off in the morning and had it back by lunch time the same day. They even threw in a bottle of matching touch up and showed me how to use it more

I guess fate has brought us to Jim & Jacks a few times in the past couple of years. We were originally referred to them by our neighbor. Prior to bringing our vehicles to Jim & Jacks we used Performance Paint in Torrance and another body shop off Crenshaw near Torrance Court. After our vehicles were fixed, we were not happy with the quality of the finished product. Since then we have been going to Jim & Jacks. This time the front end of our Tahoe was damaged in a collision. My wife brought the vehicle in and it was assigned to Miguel Gomez. We called AAA and the repair began. When we went to pick the Tahoe up, there was a small dent in the left fender that had not been taken out and an imperfection on the left wheel well plastic. My wife is a perfectionist and obviously wanted it fixed. The service person, told us they would fix it the following day. We picked up the vehicle a couple days later and it looks great. Our Tahoe is a 2003 and has had quite a bit of use. This included the aftermarket aluminum wheels that have been on since 2004. The wheels were and have been very dirty and pitted making them unsightly. I have tried to clean them several times but got no further than knocking off the new brake dust. Tonight we just noticed that the aluminum wheels had been polished making them look next to new. This was not required nor was it a result of the collision. It is because of this treatment that Jim & Jacks has us and others as return customers. It is for this attention to detail that we tell others about Jim & Jacks and this is the reason we will return should we have the unfortunate opportunity to be involved in another collision. more

An amazing place with amazing people. I don't know much about body shops, which is a good thing but these guys really WOW'ed me. I had my vehicle repaired through a GEICO claim and the Insurance company was the one that initially referred me to Jim & Jacks. I had gone on yelp and other online review sites to do my research and noticed some negative reviews but there was an over powering amount of positive comments. Through my facebook friends I was able to find some people who had used Jim & Jacks and they too had nothing but positive remarks about their experiences. Well, after my own personal experience I could aslo say the same. My vehicle turned out immaculate, communication was superb, and turnaround time was unbelievable. The most appealing part was that it's a family owned business so I was able to shake hands and deal with the true owners. I could sense that the staff really cares and wants to make sure all customers are satisfied. I definitly would recommend Jim & Jacks to all family and friends. more

I got into an accident recently and had to find a body shop for repairs. I came across Jim and Jacks on the web and also saw that they were nominated for ""The Best of LA"" by KCAL 9. So I figured they had to be good and decided to go with them. This place was above and beyond my expectations. The staff and customer service was exceptional. I was informed about the status of my car throughout the process and their prices were very fair. They did such a beautiful job that I did not recognize my own car. To top it off I I ran into Andrew Bynum from the LAKERS on my way out!!! I HIGHLY recommend Jim and Jacks to anyone in need of body work!! more

Jim and Jacks Collision Center is by far one of the best Auto/Body experience I have had. I have been to plenty of auto repair shops in LA and had not only bad customer service but, I have been cheated out of my money! Jim and Jacks is a family owned and operated for more than 20 yrs of experience in the business of automotive repair. I did my research meet with my insurance company and had the best referral. These guys know what their doing and do a great job! I had a minor fender bender and the only the I did not like about this experience was waiting for my car to get out of the shop cause I was so impatient. But, I give it to these guys for getting my baby back to me in such great time!! Pros: Friendliness, Customer Service, Work, Timing! Cons: Distance, Waiting for my car1 more

I had just picked up my brand new BMW from the dealership a week ago. As I was driving home I was severely rear ended. Thank God I had never been into an accident so I wasn't sure where to go and who to trust. I researched on the internet and found Jim & Jacks Auto body. After calling several dealerships and asking my peers I have found that Jim & Jack's was the most popular one. My insurance company also had recommended them which gave me a piece of mind. Most importantly, since I do drive a BMW I found that only a few body shops in the area have BMW certified technicians, and Jim & Jack's did. When I went to the shop one of the gentleman in the office was kind enough to take me to the back and showed me the shop. WOW!! the place was like a factory, they were so organized and clean. My representative, Ignacio, was really friendly and updated me throughout the repairs. When I picked up my car I was so happy with the results. The paint work and body work was impeccable. They even detailed my car as if I got it from the showroom. I usually don't write reviews but I had to compliment these guys for their great work and friendly staff. Good job and keep up the good work, I will recommend all I can !!!!!!\r \r Pros: Family Owned, Dealer & Insurance Approved Cons: None that I experienced more

Horrible! Go anywhere else but here. My fiancé damaged her car in a parking structure. She got 3 bids. As part of the damage she was looking to have a prior scrape repaired that was in the immediate vicinity of the new damage. All 3 shops agreed to include this as part of the repair. She selected Jim and Jacks. Lo and behold when the car was ready, the repair was not made. You had to see it to believe it. They literally painted right up to the scratch and stopped. We couldn’t believe it! When my fiancé called they of course denied they had agreed to the prior arrangement, then went on to give us their weak excuse but of course offered us their up-sell to repair it for another fee. The final insult-to-the-injury was when we used a credit card to pay the deductable charge and discovered fraudulent charges on the card . The card had little activity on it and the fact that it was used on one day at Jim and Jacks and the next day it has fraudulent charges for $570.00. Coincidence? It was it obvious to us where the theft had occurred. Of course we cancelled the credit card and spoke with the card issuer but as a point of concern for others we decided to contact the owner of the company. I was not allowed to speak to the owner but instead passed to a female manager who immediately went on the defensive, denying it actually ever happened. I did feel like I was talking to the fox in the hen house but the only point of the call was only to alert them. I should have been thanked not defended against. By the call’s end it was strongly apparent how business is conducted and how client’s are treated by the employees at Jim and totally Jacked! Go somewhere else! You’ve been warned. Pros: Great Sales-Job! Cons: Cheaters, Liars, crappy Customer Serv. once the check clears more

They did a great job on my Chevy after and accident. Very professional, clean and did the work a day quicker than I though. Pros: Job done quick and excellent work more

My insurance company AAA and car dealership Honda referred me to the shop. I had $8,000 of body work done on my car and it turned out as if nothing happened. I was so worried about the car never being the same however I was wrong. They even called me a week later to see if everything was fine. Friendly and professional staff. The best of all its FAMILY OWNED and the owners are involved witht the customers. GOOD JOB JIM & JACKS !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! Pros: Authorized by all the major insurance companies and exlusive body shop for Honda, Toyota, Ford and GM more