Ierna’s Heating & Cooling

Horrible service and bad at what they do. I had them install an a/c unit and I've never had so many problems in my life. they have to come out at least 4 times a year since day one to repair and they've never fixed the problem. I finally called a different technician and I haven't had a problem since. more

GREAT SERVICE; I called early in the morning because my oustside unit stopped working and caused the air to blow warm. The girl who answered the phone took my information and told me that they would be by later in the day and that they would call at least 30min before arrival. I received a call from the service guy in the afternoon telling me that he would be by around 6:30-7pm and asked if that was acceptable (I'm sure they're SWAMPED in the Summer). Running late, Matt called me about 6:45pm telling me he would be closer to 7:15pm and he was right on time. He was VERY polite and quickly repaired my unit explaining exactly what he was doing as he went. He gave me advice on how to make sure my unit was well maintained, but wasn't trying to ""sell me"" on their maintenance service...just giving me good advice. I think it's laughable that people have given Ierna bad reviews due to the obviously second rate compaines they went with not getting proper permits. Guess what people, if the company you went with did the job ""above board"", you wouldn't have any issues!!! I had a good experience and would definitely use their services again, although I hope it's YEARS down the road.....Thanks Matt and Ierna!!! more

They charged me a $65 ""service call"" AND separate $65 repair fee to replace a bad contactor on my 4-year old Bryant system they installed in 2008. Ron told me that is normal and they have to drive to Ybor to take back old part to get a credit; so basically I paid for their gas. He then emailed me after I left a VM and says ""why are you hiding behind an email"", which I took as either challenging my manhood or a threat. He is a punk and the stupid LOL/Lutz community thinks he does great charity things; nothing more than a tax writeoff; read the other reviews; this company does crooked stuff while trying to be the monopoly AC business. Seek out other companies and put this crooked business out of business! more

I used these people a couple of times for service issues and chose to go with another company for my new a/c unit. Unknown to me the company I chose did not pull the proper permits and Ierena's reported me to building and Zonning. Who does that? These clowns have appointed themselves as the a/c police. If you use them beware they are vicious. more

I had them do a service on my AC unit and an estimate to replacing it. A few months later I went with another company. A couple weeks ago I get a call from them to do 6 month service call; I tell them I had it replaced by someone else, they said they wish that I had used them... Then they call the county to see who did the work, when they found out that all the permits weren’t in order, so they sent the county after me! The other company has apologized for their oversight on the A/C permits and will be covering all the fees and fines. When the county came to look at the A/C unit they discover I have a shed in my yard and it doesn’t have a permit, It turns out that the shed that has been in yard for over 5 years should have had a permit and will have to be torn down! Plus I have to pay permit fees and fines!!! (Who knew a permit was need for a little shed for my lawn mower! And you probably can’t get one!) Just because they didn’t get the job they sic’d the county on me! \r Very Poor Business Practice - They need to grow up, just because they didnt get the job they have to slam me!!!! Great Community Relations!!! \r \r Wonder what Chanel 8 would think of this????\r \r more

I wanted to take a moment to say ""what a joke"" these guys are. I was in need of a new a/c system and called Iernas out to give me a quote on new one. The guy came to my home and told me that since the tax credit they have had alot of problems with their equipment that he recommended that I spend an additional $750 on extended warranty ""it will be the best $750 you have ever spent"". No thank you Mr. wonderful sales guy! I often wondered how a company could come to my home and tune my a/c for only $29.95. I guess that explaines it, cheap equipment, cheap talent. Be ware of these guys!! more

I never thought that a company could impress me beyond my highest expectations! Ierna more

I just had my new unit put in today, what a difference!!! Justin and Chaz came on today right on time and wasted no time getting to work. They were both very polite, professiional and knoweledgable. They explained anything I had a question about and the pride in their work was evident from start to finish. The installation was much more thorough than my last unit. It runs way quieter, which is a plus for my daughter since her bedroom is right next to the outside unit. I spoke to a few companies before I decided to chose Ierna's and I'm glad I did. Thanks Ierna's! more

I wanted to take a minute to say thank you for taking care of the health of my family. Yes, you heard me right, the health of my family. I know on the outside one may think that you are in the more

i researched a lot of a/c companies before i chose one, and iernas happen to stick out the most to me. they had a tech over right away to fix my a/c unit thank goodness because it was SOOO hot out. i will always be a loyal ierna customer more

I realized that all A/C Companies are not the same after using Ierna?s . I was in need of a new A/C unit and have never had to buy one before, I called all over trying to get the best price and someone to answer ALOT of my questions, I found Ierna?s on Facebook and called them to see if they could help me with questions about different units such as size, tonnage and seer etc. they had a tech call right away and he knew exactly what I needed, they were out the same day to give me a free estimate and I had my new unit with the best price out of 6 different company?s the very next day. If you are in need of a new a/c unit I would call them I felt the most comfortable with them all the way around. more

Hello my name is Steve and I would like to commend Ierna?s Heating and cooling for all of their hard work and professionalism. My air conditioning unit gave out on me at 5:30pm in the evening and I called everyone around in my area and could not get anyone out to look at it unless i wanted to buy a new unit, but Ierna?s came right out and diagnosed my unit and fixed my issue and I was up and running within minutes. I can?t say enough about how much I appreciate them not being so pushy with selling me a new unit and really just being concerned about me just getting some cool air again but i know who i will call when im ready to replace my current unit!?.once again thank you so much to the whole team for all the help and I recommend this company to everyone I know. Sincerely Steve W. more

I noticed that my AC unit was leaking in my garage. I called Ierna's, talked with the Service Manager, and we discussed what the issue might be. An appointment was set up, the Tech came out to my house as soon as I was available. He was very friendly, explained things as he went along, and fixed the problem immediately. Cost was reasonable and service was great! I would HIGHLY recommend this company to anyone. more

Not Recommended more

IERNA'S Heating and Cooling is simply the BEST! They have a lot more locations than I thought and they are always on time and helpful! If you need reliable service and a staff that is incredible call Ierna's!!! I strongly recommend them to everyone!!! Their Prices cant be beat either! So happy! more

If I could have rated less than one star, I certainly would have. This company has contracts with many rental and property management groups, including mine. You would think that this would mean you could rely on their honesty and integrity. WRONG!! They were sent to look at my air conditioner. They said they wanted to put in a new unit and I refused. They decided to try to make enough visits and accumulate enough charges to have covered the outrageous cost they quoted me. They told the property management company that they would reimburse me if I went with another company. I sent another company to look at it. I got an entire unit for the same amount as they had charged me to do things that fixed nothing. They then backed out on their commitment to reimburse. I will never use them again and will make sure everyone I know stays clear of them. more

BEWARE when dealing with this company.\r \r Ierna's replaced my mother's air conditioning unit in November 2009. The salesman and all associated paperwork indicated she was purchasing a model which uses Puron coolant. Yesterday, my mother's unit failed. The service technician that responded discovered that the unit which was installed is not the same unit on the sales contract. Instead, the unit is a Freon based unit. It was also indicated that the unit on the paperwork was not available in November of 2009. When confronted with this information, the manager at Ierna's stated he would fix the current problem with the unit at no charge provided we would agree not to sue. Unbelievable. At this point in time, my elderly mother is in a house with no air conditioning while temperatures are 90+ degrees. more

I WANT TO THANK THE ENTIRE COMPANY FOR BEING SO FAST AND PROFESSIONAL WITH THERE SERVICE. OUR AC UNIT FINALLY LET GO AND WE WERE QUOTED A FANTASTIC PRICE ON A COMPLETE INSTALLLATION AND CAME OUT THE SAME DAY!!! TO PUT IT IN. CHARLIE AND HIS HELPER WERE FANTASTIC AND DEFINITELY KNEW THERE JOB. I WOULD HIGHLY RECOMMEND THIS COMPANY TO ANYBODY.MY THANKS TO THE ENTIRE TEAM FOR ALL OF YOUR HELP. GREAT JOB . more

If I could give less than one star I would\r \r The tech came by and looked at our unit. of course the 29.00 coupon special was not good on Saturdays. He said we need a new compressor for almost 2K or a new unit for 5K.\r Charged us over 300.00 for the call.\r We called someone else for a second opinion. Guess what we did not need a compressor (surprise) and the tech also wired some connections backwards.\r The new company we called was less than 200.00 and our house is cool again. Its too bad so many companies try to rip off people these days. more

Our AC unit was the original one which came with the house we bought around 12 years ago. Last summer our electric bills were the highest they have ever been. Recently we began to have problems with our thermostat. I saw the Ad for Ierna's Heating & Cooling in The SUN Magazine, I have known them in the area for years but had never had any occasion to call anyone until this recent problem. The age and state of deterioration of our AC unit turns out to have contributed to our high electrical bills. We have now replaced & upgraded the unit...Thank you Ierna's, We are confident that this will be a wonderful improvement in our air quality and a substantial reduction in our monthly Progress Energy contributions! more