Huntersville Animal Care Hospital

I Pros: GREAT STAFF more

""BluedogJenn""\r are you the same Jenn that works at this place? \r I agree with beaglelovers. more

I have been a customer for many years and was very happy with the care Dr. Johnson provided for my pets. After visiting a couple weeks ago I am so dissappointed to find that many people are gone including Dr. Johnson. There was no announcement to anyone that I know of and when asked about it the remaining staff seem very uncomfortable as is if they don't know what to say. I expected more. Pros: location Cons: staff is gone more

I take all my pets...I have many rescued kitties and a chihuahua to Dr. Reishe at Huntersville Animal Care. I always feel like they are in the best of hands. \r Dr. Reishe also has extensive knowledge of more holistic approaches as well as traditional veterinary medicine. I like that. His staff is awesome. They always take care of my pets as though they were their own! Throughout treatment, I was given a complete breakdown of cost, so there were no surprises when 'm ready to check out. I would highly recommend Dr. Reishe and his staff. more

I moved to the area several years ago and when looking for a vet, I selected a place close to my house. Even though that vet was okay, I never felt really at home till I changed to Huntersville Animal Care. I attended their community fun day and saw how happy the staff was and how many clients came out to just celebrate and have fun. My kids loved the face painting, balloons and bouncey house. I decided to make the move to this vet and I am so glad. I also learned they are big supporters of no-kill shelters and have done a lot with the new Cornelius Shelter. For a shelter to come to their fun day and endorse them says a lot. Hope they do a fun day this year again!!! BTW- My cat can be a real terror and they can get him to purr. Amazing. Pros: concerned staff, lots of experience, supports community more

They have cared for three of my cats and a Cocker Spaniel since 1989. The staff is very caring about the animals and the doctors have correctly diagnosed my animals for a long time. I had a cat for over 16 years that had diabetes and they helped my to care for him at home and taught me how to give him insulin shots and took great care of him. The pets that I have had to put down have been handled with great sensitivity and sincere care. I will go to them for the forseeable future because they truly care for me and my pets. Pros: Professional, caring, there when I need them more

I am extremely picky about where my pets board and who handles them. I have always loved the staff at Huntersville Animal Care. Care is the key word. They really do. I have had a quite a few rescue pets that needed special love and the staff there from the front desk to the vets and even other clients in the waiting room have always been so kind and gentle with my special needs pets. I know that several rescue groups have called on them for help and they have always been so willing to help out. Dr. Reische even helped me design special assistance for one of my pets. He also came to my home when I had to put one animal in God's hands. When I told him that I was not well myself, he came there and took care of everything so that I would not have to be in public and crying over the loss. I will always remember their kindness. I also hope others will not rely on the two negative reviews. Different people have different expectations, and I can only speak for myself, but I would recommend them to anyone. And it smells great in there. They clean it so well, it doesn't have that animal urine smell like a lot of other places that I have been. May God bless all those who care for animals!!!! Pros: clean, smells great, my dogs and cats love it there more

I am a former Vet Tech and know a few things about good pet care. My cat has been struggling with health issues his whole life.(catch 22 of working with animals. lol) I went here as a brand new client and did not tell the staff I used to be a vet tech. From the initial set up of the appointment to follow up of my pets care, the staff was excellent with their communication. I was able to schedule an appointment same day, and when I called to let them know I was going to be late due to traffic, they were able to slide me to the next open appointment. The Tech was very professional and knowledgeable, as well as personable. Dr. Johnson was very personable as well as compassionate. She was sensitive to our needs emotionally and financially and never pressured us with the difficult decisions we had before us. Our cat had some labwork done, and she called early the next morning to let us know the results, prescribe treatment, and discussed our case with the other veterinarian in case we needed to bring him back in if treatment failed. We may have to face the reality of putting our precious boy to sleep, but I know if we do, we have chosen the right people to help us with that. I see these other two reviews and know that each case is different and each Vet is different. They have their points, and I was not in their shoes, but some of the issues might be overreacting a bit. As pet lovers, we each have to find the right Vet and hospital that works for us. I have had several MD's for myself and my children in the past, and when I find one that works for me I stick with them. The same can definately apply to pet care. For myself, I'm going to hang with this one. Thanks for reading Pros: Able to get in quickly more

I had been a loyal customer for over 4 years until recently when I took my dog and for their annual visit. I wasn't aware when I had called in that the Dr. that normally cared for my pets for 4 years had left ? (that was a red flag). In addition to the annual exam, I needed the Dr. to look at my dog who was limping. I took both the cat and dog in the same exam room. The new Dr came in and was obviously a new smell to my 3 year-old lab and 9 year-old cat. Rather than making himself acquainted to my dog, he immediately picked her up to place her on the exam table and when she starting squirming (for obvious reasons - you don't pick up a dog when you first meet them!!!!) the Dr. then had his assistant hold my dog's feet while he 'slammed' and forced her to lie down on the table ? working her hurt knee when she was not in a comfortable state. The Dr. ignored her distress. I told the Dr. to stop what he was doing and started crying. He said - ""If you cry then your dog will know you don't support what I am doing"". I said 'Heck No' I don't support what you are doing and asked for him to take his hands off of my dog. I noticed that my cat had went under the waiting bench and before I knew it the assistant grabbed my cat by the neck and PULLED HER OUT from under the bench like she was a mop! He gave his reason for literally forcing my dog to lie down and said that the limp was serious, but wasn't real sure what the problem was because my dog would not lie still. But then he told me I needed to schedule surgery right away (that day) for a cost of around $2K. I questioned the diagnosis and got a 2nd opinion. I highly recommend anyone that has a pet ? not to step foot in Huntersville Animal Care Hospital. Pros: They give treats Cons: Rude staff and not compassionate about your four legged friend. more

We moved into Huntersville over this past summer. Our dog got into something that made her face swell up with an allergic reaction. My husband called HACH for an appointment, and they told him to come on in. When he got there with our dog, the clinic was completely empty, as it was first thing in the morning. Even though we were new to the area and needed to establish ongoing pet care and even though the clinic was completely empty, they STILL charged us $60 to ""work us in."" Unfortunately, whatever they did reduced the swelling, but over the next two days, our dog lost 10% of her body weight through a combination of vomitting and not eating so we had to take her back there out of need. Recently, our dog has had limping and we had an xray taken, which a friend of ours outside of the area told us that they over charged us for. Now we are trying to get a second opinion before spending another $600 on a biopsy, and HACH refuses to give us the films, which even PEOPLE can get from their doctors. The office manager hasn't returned calls and the staff said that she is in a meeting ALL DAY with no breaks (hard to believe), and we're still waiting on a call from the vet. Also, we're waiting to get the films back to the office from the specialist, which was great and sent the films back two-day, and even though they are probably in the mailbox today, the clinic only checks their mail every other day. Ridiculous that animals' health hangs in the balance, and it is too inconvenient for them to check their PO box more than two days a week, even when they know something is urgent. They checked it this morning, but won't be going back until MONDAY. My recommendation is to go somewhere that the staff and doctors care about the animals as much as the money they're taking. Pros: They will see you immediately Cons: They will charge you for it more