Honda Of Santa Monica

My check engine light came on on my way home to San Diego, so I got off and found my way to Honda of Santa Monica. Howard Rice quickly and courteously processed my car. I agreed to pay $105 as their standard fee for diagnosing the problem (not bad, since they apply it to the cost of repairs). About an hour later, they informed me that the gas cap hadn't sealed properly. I thought: ""figures!"" but he then said they weren't going to charge me a thing! 5 minutes later, I was back on the road. I was very impressed. They had every right to charge me for the diagnostic services, since it did take time and effort and they were very busy. If I ever break down in LA again, you can bet I'll bring my car here! more

When I moved out here 4 years ago, I got a fix-it ticket because I could not properly display my front license plate. I moved from a state that did not require front plates, and my front bumper did not accommodate my new CA plate. I explained my situation and Ron helped me to jury-rig the plate with apoxy, where it stayed put for several years without issue. Not only did Ron not charge me anything for his ingenuity and labor, but he also saved me the expense of replacing my entire front bumper. A few months ago the plate finally started to come loose, and I visited Ron again today. As before, he applied the apoxy for me, helped me with a minor issue with my glovebox and sent me on my way... and it took no more than 10 minutes. I'm sorry, but this is stellar customer service no matter how you slice it. While they have never done any diagnostic or major parts repair for me, I can say that I have been impressed on multiple occasions with their willingness to be of assistance, and neither time has their effort been financially motivated. They have gone above and beyond for me, and if I do require some more serious work then I will certainly entrust them with the job. more

I am so proud to let you know that we have always been using Honda for 25 years. Herby I would like to thank the personnel of Honda of Santa Monica especially Alvin( service manager), Wally ( service adviser). Leona ( greeter) and Rudolpho (shuttle driver). They are always ready to help, very responsible and get follow up on the problems. As a customer i feel very comfortable working with them. more

I got a fix-it ticket because I could not properly display my front license plate. I moved from a state that did not require front plates, and my front bumper did not accommodate my new CA plate. I explained my situation and Ron helped me to jury-rig the plate with apoxy, where it stayed put for several years without issue. Not only did Ron not charge me anything for his ingenuity and labor, but he also saved me the expense of replacing my entire front bumper. more

As everyone knows buying a new or used car is both expensive and stressful (a potentially deadly combination). Well, after some review on this site and others, my best half and I decided to visit Honda of Santa Monica, as a Honda seemed to be the way to go. As we walked in to the used car venue we were met by Mazi (as in MAZda). He not only was friendly, easy and very informed, he was also totally forthright (I know, this is a used car sales person we're dealing with here), but the truth is, he is truly a rare gem. He showed us the models we were interested in, opened them up and walked away to let us look them over. He returned and answered all of our questions and I mean all of them (this guy knows his cars). We went on to test drive two vehicles, but then had to leave, which was no problem! He let us walk away and he simply gave us his card and said that he knew we had just started looking and to call him if we had any questions. I called later for a test drive on a car we hadn't gotten to during our first visit and was promptly given an appointment that met our schedule. Well, we decided on the last car we drove and were given an opportunity to ""fine tooth comb"" it. The paper work was painless and Monique in finance made the process (which can take a long time) reasonable and painless. This was on Saturday and we picked up the car on Tuesday. Unfortunately Mazi wasn't into work yet (thanks to the 405), but we were assisted by Liana who took us through the car's systems and answered all of our questions. We did not feel rushed at all (this after the sale) and had nothing but good feelings from our experience. Thank you Honda of Santa Monica! Your customer service was excellent. more

If you go here and you're looking for a used car I strongly suggest you request Mazi because he is so laid back. He won't pressure you at all like most car salesman do. more

Recently I noticed an odd rattling noise coming out from under my Honda S2000, when I took it to my local independent service shop, they informed me that the problem was the catalytic converter, and that the repair would be covered by Honda since I had under 80k miles on the car. more

They have a pretty smooth system for getting cars in and recording why the car is there. The person I spoke with was extremely professional, almost distant, but he listened carefully to what I said and was very experienced so it didn't take long before I was free to go. I waited 10 minutes in the small waiting room (no wifi) and got a shuttle ride to work with a woman who has been going for several years and has had a great experience. more

While at Honda of Santa Monica I was helped by Mazi who was hands down the BEST car salesman I have personally encountered. For instance, he showed me where all of the civics were located on the lot (since that is what I was interested in buying). After this he told me he was going to stay out of my hair and give me some time to take everything in. When I was ready to test drive one of them he let me take it around wherever I wanted and afterward there was no pressure to buy whatsoever. He simply gave me his business card and told me the price was negotiable. more

When I arrived to Santa Monica Honda, I met with Marc Uchiyama, the service adviser. He was very courteous and acknowledged the issue and agreed to repair the vehicle free of charge. Upon repair, they discovered that the oxygen sensor on my car was badly damaged as well, a $300 part. Unfortunately the oxygen sensor was only covered up to 50k miles, in which I had surpassed since I had 57k miles. more

Initially I was furious, thinking I knew it was too good to be true, to take my car to get something repaired without having to pay a dime. Marc assured me that he would do everything in his power to get American Honda to foot the bill for this, since it was obvious that the faulty catalytic converter led to the destruction of my oxygen sensor.Minutes later, Marc called me and informed me that American Honda would cover 100% of the repair cost. I was ecstatic to say the least. All in all, I received nearly $1500 worth of repairs done on my S2000 free of charge. I realize that this is not your typical scenario, however Marc Uchiyama demonstrated his professionalism and customer care by being proactive in resolving the issue at the best interest of the customer. I will undoubtedly be taking my S2000 to Marc Uchiyama and Honda of Santa Monica for any issues in the future. more

They're awesome!:) I cant say anything for the sales dept because I haven't bought a car there. But the service dept is top shelf! They were honest and professional about my repairs and I would never take it anywhere else. more

My check engine light came on on my way home to San Diego, so I got off and found my way to Honda of Santa Monica. Howard Rice quickly and courteously processed my car. I agreed to pay $105 as their standard fee for diagnosing the problem (not bad, since they apply it to the cost of repairs). About an hour later, they informed me that the gas cap hadn't sealed properly. I thought: ""figures!"" but he then said they weren't going to charge me a thing! 5 minutes later, I was back on the road. I was very impressed. They had every right to charge me for the diagnostic services, since it did take time and effort and they were very busy. If I ever break down in LA again, you can bet I'll bring my car here! more

Laura was very thoughtful, kind and patient, everybody else at the dealership was nice and honest. more

Very courteous and helpful salesperson. more

Service was excellent more

Richard was fabulous. Amir was so much fun more

knowledgable, proffessional, Kind more

I would like to salute the outstanding service I received this week from Wally M. I had driven down from San Francisco, spent a few days in Santa Monica, and was just about to drive back, when I noticed my radiator was leaking. In a panic, I brought my Civic to your dealership, and wound up dealing with Mr. M. Not only did he promptly expedite replacing my radiator, but he also went out of his way to put my mind at ease. You have no idea how much that meant. Keep up the good work! more

Thank you so very much for making this happen! I wish you continued success & prosperity!! Thanks! more