Honda North

My experience with Honda North in Danvers has been one that I wish I could forget. I purchased a Honda Pilot used from these guys. The car works great but the service experienced from the beginning has been something that I have never experienced before. From not understanding the rules of how to submit the RMV1 paperwork, to not setting the expectations throughout the sales process, to laying about the number of keys I will receive, and lastly to be turned away for an oil change because they decided to close during a snow storm.\r \r The most recent experience was that I called in advance to ask if I could come up for a oil change. While on the way there I called and was told to keep coming. When I arrived they told me that they were closing and the decision was made five minutes before my arrival. The only reason I purchased the car from them is because of the advertised internet price was far below the normal market price on the car.\r \r My advice is to pay the attentional money and purchase your car somewhere else! more

Up until my last service, I had been pleased with having my vehicle serviced at Honda North. Way back in March I had a major service performed at the dealership and it included a ""complimentary rental"" via their in branch partner, Hertz. I eneded up being charged $244 by Hertz for the ""free rental"". I have placed 2 phone calls to Honda North (and about 10 to Hetz at this point) voiceing my displeasure that they would partner with someone who treats their long time customers this way. I left messages both times and I have never received a call back so I will never haver my vehicle serviced there again and I will purchase my next Honda at another dealer. I am still fighting with Hertz to get my money back three months later for what was deemed a corporate billing error. Honda North has done absolutely nothing to assist me. more