Home Depot

They set me up in a ""special"" order without telling me it's a special order and the result-no back out. They had their ""specialist"" to over order the material for me- but no return. They had me wait for my order weeks by weeks-much delay than their promise. They made me paid double price for side material-I found out from other stores after the installation. They had someone installed the floors for us but very bad installation. They advertised they are having a big sale, but I ended up paying more than I could if I buy from other stores without discount! They are dishonest sales!!!!\r \r They don't deserve half star, but I have to because it's requested.\r \r I am glad that my nightmare finished two weeks ago! If yours hasn't, good luck! If you haven't step your feet on their store, don't ever buy their goods/services. more

They set me up in a "special" order without telling me it's a special order and the result-no back out. They had their "specialist" to over order the material for me- but no return. They had me wait for my order weeks by weeks-much delay than their promise. They made me paid double price for side material-I found out from other stores after the installation. They had someone installed the floors for us but very bad installation. They advertised they are having a big sale, but I ended up paying more than I could if I buy from other stores without discount! They are dishonest sales!!!! They don't deserve half star, but I have to because it's requested. I am glad that my nightmare finished two weeks ago! If yours hasn't, good luck! If you haven't step your feet on their store, don't ever buy their goods/services. more

I recently paid for a quote for laminate and carpet, I needed to get this in a hurry before moving in at month end. The sales rep made an appointment with me for two days' time but changed the appointment time twice and eventually sent someone else out to measure up. After spending a lot of time explaining what I wanted in terms of quote the woman failed to pass this onto the original salesman and so the quote I received was a waste of time. The following day after chasing up to find out where the quote was I was told the salesman was on his day off. Fair enough I said, can anyone else can help me chase it up? Another salesman offered to help work out the quote per my specs, but needed to get back to me. He did not and again I had to call into the store to find out what was happening with the missing info and was told that this other salesman was on his day off. It was the store manager that said that I was "making him nervous" with too many people working on my quote... Excuse me, I am the customer who paid $50 for them to come out and measure up to provide a quote so that I can purchase goods from their store. You would think I deserved a bit more courtesy?? Afterall it is not my fault I'm being passed around and being made to wait a week to get my quote. Needless to say, the attitude of the store manager and the lack of quote in a timely manner I took my business elsewhere and found the product a lot cheaper!!! Pros: Great products Cons: Lack of co-ordination more

I recently paid for a quote for laminate and carpet, I needed to get this in a hurry before moving in at month end. The sales rep made an appointment with me for two days' time but changed the appointment time twice and eventually sent someone else out to measure up. After spending a lot of time explaining what I wanted in terms of quote the woman failed to pass this onto the original salesman and so the quote I received was a waste of time.\r \r The following day after chasing up to find out where the quote was I was told the salesman was on his day off. Fair enough I said, can anyone else can help me chase it up? Another salesman offered to help work out the quote per my specs, but needed to get back to me. He did not and again I had to call into the store to find out what was happening with the missing info and was told that this other salesman was on his day off. It was the store manager that said that I was ""making him nervous"" with too many people working on my quote... \r \r Excuse me, I am the customer who paid $50 for them to come out and measure up to provide a quote so that I can purchase goods from their store. You would think I deserved a bit more courtesy?? Afterall it is not my fault I'm being passed around and being made to wait a week to get my quote. \r \r Needless to say, the attitude of the store manager and the lack of quote in a timely manner I took my business elsewhere and found the product a lot cheaper!!! Pros: Great products Cons: Lack of co-ordination more

Stole almost $500.00 from us, didn't supply product, didn't follow through on anything and they are just plain rude after they have your money. STAY AWAY unless you also want to get burned. I wouldn't have given any stars but it's required on this site. Cons: Theives.....plain and simple. THIEVES more

Stole almost $500.00 from us, didn't supply product, didn't follow through on anything and they are just plain rude after they have your money. STAY AWAY unless you also want to get burned. I wouldn't have given any stars but it's required on this site. Pros: None Cons: Theives.....plain and simple. THIEVES more

Salesperson was really helpful - no high pressure. Asked what I wanted and was able to find the perfect hardwood floor for me. Installation done when promised and in professional manner. Recommend highly!! Pros: good prices selection salespeople more

Salesperson was really helpful - no high pressure. Asked what I wanted and was able to find the perfect hardwood floor for me. Installation done when promised and in professional manner. Recommend highly!! Pros: good prices selection salespeople more

I had a great experience buying my laminate through these guys. They didn't even have the floor I wanted to buy, but they went out of their way not only to get me a sample, they gave me a great deal on it! When they checked stock, it was going to be 3 weeks before I got the floor, but they pulled strings with some company in LA and it was in their store 3 days later. They went way out of their way to get me the floor I wanted. Pros: Top shelf sales guy - (BILL) more

I had a great experience buying my laminate through these guys. They didn't even have the floor I wanted to buy, but they went out of their way not only to get me a sample, they gave me a great deal on it! When they checked stock, it was going to be 3 weeks before I got the floor, but they pulled strings with some company in LA and it was in their store 3 days later. They went way out of their way to get me the floor I wanted. Pros: Top shelf sales guy - (BILL) more

They charged me the full payment with out my authorization, and only half installed my flooring. My house has been unihabitable for three weeks now and they refuse to answer my phone calls. Basically, they took $5,000 from me and have refused to provide the service. STAY AWAY. Pros: None Cons: lose everything more

They charged me the full payment with out my authorization, and only half installed my flooring. My house has been unihabitable for three weeks now and they refuse to answer my phone calls. Basically, they took $5,000 from me and have refused to provide the service. STAY AWAY. Cons: lose everything more

First day carpet to be installed took off a day got a call no carpet they stated that Friday for sure it would be in to install. Another vacation day, received a call at 3:00 pm they had the carpet but the padding was not in. Another date a week later for Saturday storm installer could not come in. Another date for the following Sat. between 8:00 and 10:00. No call no show between that time I had to call to find out what the problem was this time. They sent the installer to the wrong place. I worked night so getting up at before at was an inconvience. So two days of vacation shot, Saturdays shot no recognition by the company that they had inconvienced me. This is beyond poor service. This is no way to keep clients coming back.. Pros: choices, salesman helpful Cons: service, communication more

First day carpet to be installed took off a day got a call no carpet they stated that Friday for sure it would be in to install. Another vacation day, received a call at 3:00 pm they had the carpet but the padding was not in. Another date a week later for Saturday storm installer could not come in. Another date for the following Sat. between 8:00 and 10:00. No call no show between that time I had to call to find out what the problem was this time. They sent the installer to the wrong place. I worked night so getting up at before at was an inconvience. So two days of vacation shot, Saturdays shot no recognition by the company that they had inconvienced me. This is beyond poor service. This is no way to keep clients coming back.. Pros: choices, salesman helpful Cons: service, communication more