Hollander Storage & Moving

EDIT: I have changed my review to 3 stars. Read update below original review. We had an appointment set up to do a virtual tour of our apartment with Kevin. We had set up the appointment with Maria and had received a confirmation email and text that the appointment was set up. On the day of the appointment we hadn't heard anything so I called the main line. I was told that we would receive a call or text with information at the time of our appointment. We waited until about 10 minutes after the appointment was set to start and called the main line again. The woman we spoke with told us she didn't have any information about Kevin and that we should give him until half an hour past our appointment time. Once it was 35 minutes past our scheduled appointment time I called again. The woman stated that she was unable to see any of our or Kevin's information. She asked if we were given an email or phone number for Kevin. I said that we had only been given his name in our confirmation email. We were told that nothing could be done until Monday as it was the weekend and no one was available at the local office. We will definitely be using a different moving company that respects our time. UPDATE: A few hours after the appointment time I got a call from Kevin. He apologized and offered to do the virtual tour at the time. I informed him that we had waited long past our appointment time and we had other things we needed to do that day. He gave a few different excuses as to why he missed the appointment (one of which was that he lived in a different time zone, which made me question why we would be assigned to him if time zone was going to be an issue), and stated that I should have been given his contact information. I told him I was given nothing except his name, which was frustrating, as there was nothing I could do when he didn't call. He offered to do the appointment any time that worked for us and we scheduled for the next morning. The next morning he called right on time and we had the tour. He was extremely friendly and kind, and he gave us a discount on our services for the error. Out of all the estimates we were given, Hollander was the cheapest option and I really liked Kevin, I just wish he hadn't tried to give a laundry list of excuses as to why he missed the first appointment. I would have rather he just apologize, tell us he was going to give us a discount, and move on. We didn't end up going with Hollander, but that was due to our move date being rescheduled and us deciding to do the move ourselves. more

We had an appointment set up to do a virtual tour of our apartment with Kevin. We had set up the appointment with Maria and had received a confirmation email and text that the appointment was set up. On the day of the appointment we hadn't heard anything so I called the main line. I was told that we would receive a call or text with information at the time of our appointment. We waited until about 10 minutes after the appointment was set to start and called the main line again. The woman we spoke with told us she didn't have any information about Kevin and that we should give him until half an hour past our appointment time. Once it was 35 minutes past our scheduled appointment time I called again. The woman stated that she was unable to see any of our or Kevin's information. She asked if we were given an email or phone number for Kevin. I said that we had only been given his name in our confirmation email. We were told that nothing could be done until Monday as it was the weekend and no one was available at the local office. We will definitely be using a different moving company that respects our time. more

We hired Hollander to ship our one bedrom apartment from Wisconsin to Germany. PROs: - very good customer service (Ben W. and Aaron P. provided quick responses, detailed and professional answers to all our questions); - all our stuff was carefully packed; no damages occured apart from a couple of broken plates and a small scratch on kitchen table; CONs: - very long delivery dates (10 weeks instead of announced 6-8). It took the company 6 weeks to load our stuff on a ship. - very costly insurance. Unless you are ready to prepare a detailed list of each spoon, book etc. in your household together with its value, you have to insure your goods by their weight. The fee is 2.5% of goods value, where the latter is $15/lb. My employer paid for the move, so the cost of the move (around $7,000) was less of a concern for me. I can recommend this company but don't expect your goods to arrive soon. I wonder if there is another company out there with the same customer service but faster delivery times. more

We hired Hollander to ship our one bedroom apartment from Wisconsin to Germany. PROs: - very good customer service (Ben W. and Aaron P. provided quick responses, detailed and professional answers to all our questions); - all our stuff was carefully packed; no damages ocurred apart from a couple of broken plates and a small scratch on kitchen table; CONs: - very long delivery dates (10 weeks instead of announced 6-8). It took the company 6 weeks to load our stuff on a ship. - very costly insurance. Unless you are ready to prepare a detailed list of each spoon, book, etc. in your household together with its value, you have to insure your goods by their weight. The fee is 2.5% of goods value, where the latter is $15/lb. My employer paid for the move, so the cost of the move together with insurance (around $7,000) was less of a concern for me. I can recommend this company but don’t expect your goods to arrive soon. I wonder if there is another company out there with the same customer service but faster delivery times and more flexible insurance policies. more

Price was exactly what was quoted. Nothing broken or missing. more

I have asked Hollander for pretty much every service they offer. I needed a domestic move from IL to GA and an international move from IL to Europe, I have used their storage services, I've asked them to combine items from different moves and split them up again. David Hollander, Adrienne Ross and the Hollander crews have done it all and outstandingly so. They have made a very stressful time incredibly easy and I cannot thank them enough. I recommend this company warmly to anyone who really cares about their possessions. During all these moves there was no damage to anything. Hollander is priced reasonably, neither the cheapest nor the most expensive, but their service is simply the best. more

The services provided by the folks at Hollander, locally and across the country, to assist my parents with their move from Ocala Florida to Deerfield Illinois was simply put fantastic. The initial communication with Jeff M. and Jana M. was excellent (thorough and efficient). The hands on job of moving the items, done by Pawel and his team was simply top notch. The crew was quick, clean and friendly. Thank you for the great care taken to complete the move! We really appreciate it! more

Everything went very well with my move. The packers showed up on time and packed up and loaded all my stuff. I had to keep everything in storage for a while and when it came time to sort thru and deliver only what I needed and keep the rest in storage they were able to find and deliver what I asked them for. The administrator in the office-Adrienne kept me informed every step of the way and did a great job. more

We had our furniture moved out, and stored, by Hollander while our wood floors were refinished. It was an experience we were dreading. Hollander 's girls lined up our crew, they arrived on time, worked efficiently and actually saved us money on our contract. The guys even helped us move some items to a different area of our home. Everything went according to plan and their people were polite and helpful. As it turned out the experience we had been dreading turned out great as all was returned in perfect condition and on time. more

They gave me a great storage container while working on a food drive. Great service and will definitely use again in the future! If you need a container, definitely use these guys. more

The customer service was very caring and helpful. Did what we needed and exceeded my needs. more

Our crew was led by Omar and he and the other guys were fantastic. They ensured our furniture was taken apathy and put back together correctly. They were all super nice and respectful. We loved our experience with Hollander! more

After checking out a few moving companies, we contracted with Hollander for our move across country - and we're extremely glad we did. Each of the several people from Hollander who helped us was professional and actually went out of their way to make sure that all went well. Chris spent extra time packing and showing us best ways to pack. The driver Braily was awesome. Everything arrived without a scratch. Even the crews who packed and unpacked the truck were excellent. We felt all gave us special attention. As a result, out anxiety levels were low and their price beat the competition. But it was the quality of each person's work that make Hollander stand out from the crowd, We would encourage anyone who is moving to check them out more

The movers were on time and very efficient. The move was organized and quick. All items were delivered with nothing broken or missing. I would definitely recommend this moving company to others! more

This move envolved packing and delivery to four different destinations. Attention to detail and coordination were vital and effectively executed by Tony R driver and his crew. Ardene did a great job coordinating everything. The entire group were both extremely pleasant and efficient. more

Joe G. driver and Caryn H coordinator made a smooth move to Las Vegas. All of our expectations were met. Joe's crew were efficient and courteous. more

From setting my appointment to the crew coming on the wrong day to the move, the experience has been horrible. My boxes labeled fragile were carelessly dumped into larger boxes by the crew. They filled a large box full of breakable smaller boxes and crushed a lamp. I had to remind them a number of times that my things were breakable. They took apart my furniture and failed to put it back together for me at the new location even though I had been assured it would be re-assembled. I have yet to unpack all of my boxes but based on what I have unpacked so far I'm having nightmares as to what may have happened to my belongs. more

I recently moved from Chicago to Tamps and expected a few road bumps along the way but was pleasantly surprised when everything from loading to delivery was flawless. Everyone I came in contact with was very professional and knowledgable. I highly recommend Hollander Moving and Storage as they are a class act. more

We would absolutely recommend your services to our friends. The trio of movers were really great- very engaging and we would be happy to work with them again. With the snow and messy conditions, they were extremely respectful of our concerns and careful about protecting the floors, carpets and our furniture. Traversing the three floors of our new townhouse was a real challenge but they never complained and just went about their business. We were very pleased with how they handled our move. more

Initially I was assured that great care would be taken with my items. They are all antiques and family heirlooms. Well...dont you believe them!!!!! Over half of my furniture was damaged. They wrapped carelessly...loaded carelessly...and pieces were missing but they claimed truck held no pieces!!!! Well where did they go then? The workers stole a case of beer and lost my daughters picture from out of the frame. When I filled out the insurance form with thousands of dollars of damage they sent my a check for 300.00 without even inspecting my damage as they promised! I plan on filing with better business bureau also. DO NOT USE THEM. I would give them no stars if I could!!!!!!! more