I bought a New Honda Civic LX back in 2001 for my daughter, and the car has only been serviced at Hoehn Honda in Carlsbad. First of all it's a Honda, and one of the most reliable cars out there, and has needed very few repairs. I brought the car there for Front & Rear Brakes, Rotors (because we let the brakes go too far - my fault), Oil & Filter, a few other repairs. I also own a new Range Rover Sport, Mercedes Benz, and a Jaguar. I've had outstanding experiences at all dealerships for service except Jaguar/Kearny Mesa , the Jag dealer was horrible time after time. The guys at Honda Service have been as easy to reach as possible for busy service dept, they have been very detailed in explaining exactly what the car needs and honest about what it doesn't, checked my car out thoroughly each time without pressure to do all the fixes to make the car perfect. Bottom Line: They get me in quick, they diagnose properly, they complete high quality repairs with Honda parts, within a reasonable time, and communicate properly. They are better than any Doctor I've ever had! I see some of the bad reviews, and makes me think it's unfortunate that this type of business probably only gets the complainers, but keep in mind they've probably repaired over a Hundred Thousand cars over the last 10 years, and the few complaints is low compared to the thousands who keep coming back. My son is getting the 2001 Civic, and I was thinking of a new Honda Civic vs Toyota Prius for my daughter, but with all the Toyota shenagin's, it's a New 2010 Honda Civic for us
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