Hillis Adjustment Agency

My family and I will never use Hillis Adjustment. Mr Hillis is more concerned about putting money in his pocket and has an adjuster, Ralph Palaia, working for him who also not a stand up person. Ralph is extremely deceitful n is a total rip off. Dont be fooled by their manipulation. My family n I went to Ace Adjustments and they were much more sincere...I have personal knowledge that both Ralph Palaia and Bob Hillis are not trustworthy, Greed is the name of their game. more

I have used Hillis Adjustment Company several times over the past few years. My adjuster Lou Wein worked well with my insurance company and negotiated a far better settlement than I could ever have. Lynette Kirk was amazing; she was supportive and sympathetic of my situation, which made my bad situation a lot easier to deal with. Lynette handled all the paperwork for me making the claim process go very smoothly and enabling me to get the best possible outcome. I would like to express my heartfelt appreciation for the excellent job!! Keep up the good work! more

it was good to use them but it was not worth using them because the claim was so small they should have fought to get more for me I had marble steps that cost over $13000 to replace from the estimate I had but they could not have accomplished that.I would use them again but for this small claim I should have went with the insurance company directly more

Your adjuster Don Martin and assistant Bill Garrett, were professional, courteous and highly efficient in every way. Please permit me to commend them for their personal and professional excellence in representing the Hillis Agency with truly superb customer service. In this day and age, such cordial and professional service is refreshing to say the least, and is obviously a hallmark of your Hillis team spirit. Each of them always sought to learn the client's needs and proactively set about fulfilling them promptly and decisively. While other companies herald their sense of customer commitment towards clients, your crew genuinely radiated heartfelt customer service so coveted by any executive or manager. Don, in particular, has certainly succeeded in fostering Hillis' focus on building loyalty and value within us as customers through his personal demeanor, spirit of service and unswerving operational excellence. All your staff distinguish themselves in many ways, but Don and Bill's excellence shall not go unnoticed by my wife and I and our neighbors. Thanks to him, you have proven your spirit of excellence and team culture to be truly customer driven, gaining two customers who shall refer the Hillis Agency Public Adjusters at every opportunity, now and in the future. Jim and Ellie De Francesco Long Beach Island, NJ more

I was skeptical upon using the service only because I didn't know what to expect. Jason settled my mind and explained everything as we went along to ease the way. Couldn't thank them enough for all the work and expertise in handling my case. I'm completely satisfied and happy with the outcome. Thank you. more

The most horrible service you can imagine. They cost me thousands because they forgot to submit claims. You can't get anyone on the phone, and then they blame each other. A year later and I am still finding out through the lawyers that claims were never submitted even though I was told they were. The staff comes and goes so they keep blaming it on people they fired. more

These people are pros. From the the time they signed me up through the entire claim they worked tirelessly on my behalf. My adjuster Lou Wein fought for me every step of the way to get the best possible outcome and Lynette Kirk kept after the Insurance company when they were not issuing my check for damages with constant calls finally wearing them down. I highly recommend them! more

What crooks! They misrepresented everything about themselves and cost me $45,000 in Sandy damages! The only money they collected was expenses they created from one of their subsidiaries and their commission. All I got was a sprained back from bending over for them. \r Why the government doesn't close them down is a mystery! more

What can I say my insurance company completely failed my expectations. I was having a panic attack until I was referred to mr patel by my brother and must I say I was very impressed with the great customer skills, credibility and puting his customer first. Thank you for all your service and being loyal more

Your adjuster Don Martin and assistant Bill Garrett, were professional, courteous and highly efficient in every way. Please permit me to commend them for their personal and professional excellence in representing the Hillis Agency with truly superb customer service. In this day and age, such cordial and professional service is refreshing to say the least, and is obviously a hallmark of your Hillis team spirit. Each of them always sought to learn the client's needs and proactively set about fulfilling them promptly and decisively. While other companies herald their sense of customer commitment towards clients, your crew genuinely radiated heartfelt customer service so coveted by any executive or manager. Don, in particular, has certainly succeeded in fostering Hillis' focus on building loyalty and value within us as customers through his personal demeanor, spirit of service and unswerving operational excellence. All your staff distinguish themselves in many ways, but Don and Bill's excellence shall not go unnoticed by my wife and I and our neighbors. Thanks to him, you have proven your spirit of excellence and team culture to be truly customer driven, gaining two customers who shall refer the Hillis Agency Public Adjusters at every opportunity, now and in the future. Jim and Ellie De Francesco Long Beach Island, NJ more

I had a claim that was related to Hurricane Sandy. There was roof damage on the outside, which created more damage on the inside. Basically, anything that I could have hoped for from Hillis Adjustment Agency in terms of customer service and in terms of being available, whether it's speaking to a secretary or speaking to my adjuster, was met. My adjuster gave me his cellphone number and any time I called he was very responsive and helpful. They had to put up with a lot of shenanigans from the other side and cut through a lot of red tape to get the settlement they got. It took a long time, but they were very persistent. The settlement they were able to get was a very good settlement despite a lot of obstacles. There's nothing more you could ask an insurance company to do. They answer phones, are very responsive, and you can talk to your adjuster and feel like he's in your corner and working hard for you. Adam Kanefsky more

Hillis Adjustment Agency are really good. They are very nice people to do business with. I have already recommended them. more

We are having a horrible experience wth Hillis Public Adjustrs. Our loss claim is now 2 1/2 months old and nothing has been done. 3 different adjusters during 3 visits with no clue on the previous information. During the entire 2 months Hillis would not return any of my phone calls and when they did it was always I don't know whats doing on. Our assigned adjuster doesn't respond to direct phone call inquiries or emails , the lady or his assistant only offers take a message with the promise that he will return our phone calls. NO help, NO check, I will express to everyone reading this to second guess yourself before using Hillis public adjustment. more

I've had experiences with both handling my claim with my insurance agency direct and with a different public adjuster. Handling the claim direct was ok but I will never know if I would have gotten more money if I had help. My insurance agency is also known as 'sneaky' and did everything they could to get out of paying me. The other company I used for another claim was ok. I got scolded for being home during inspection and I did not get enough to fix the damage. A trusted friend gave me Hillis' info and after calling them on a Friday afternoon, they were at my house the next day (Saturday) at 8am, and took care of me very well with every phone call and everyone who came out to see the damage. Not only did I get all the money I needed to fix the damage, I got it FAST! I will always use Hillis! more

Kind, courteous, and informative. I will be sending their information to others. I look forward to hearing from their adjuster to move forward and receive a fair share from our insurance agency. more

On August 29, 2011 we had an accidental electrical fire, which caused severe damage to my home and personal property. My husband and I had nowhere to live, no one to turn to and we did not know what to do but we knew that trying to process our own claim through the insurance company was going to be a daunting task. Reluctantly we turned to an expert, Hillis Adjustment Agency, to serve as our advocate during this troubling time. From the start we knew we made the right choice as Hillis Adjustment Agency was there for us every time we called on them. Since our house was not livable they assisted us in getting temporary housing so my husband and I were safe during the whole process. They prepared building and personal property estimates, presented them to the insurance company, and most importantly fought for our rights under the policy. I do not know what we would have done without them, as the insurance company did not want to pay for all of the damages at first. It was only through persistence that Hillis Adjustment Agency was able to get the insurance company to agree to pay us for what we were entitled to and in the end we had enough money to do all of the repairs, replace all of our damaged personal property and THEN SOME! Thank God for Hillis Adjustment Agency, their adjuster Charlie Travisano and the rest of the staff. They turned what could have been a nightmare into an easy process. It only took us 4 months to get back into our house. Trust me, the insurance companies in this economy are only out for themselves. Think twice before you try to go at it without professional help on your side. When you think of an insurance claim, think of Hillis Adjustment Agency! They are the best! Thank you from the bottom of our hearts Hillis Adjustment Agency!!! more

They did for me, what others tried and could not do! more

So happy I took a friends advice and called Hillis. They nearly tripled my settlement with my insurance company! The office was friendly and helped me understand the claim process. more

When I noticed the damage to my home from Hurricane Irene, I didn't think it would be significant enough to put in an insurance claim. One of my friends told me to call Hillis to come out and take a look before I made my decision. Their representative walked throughout my entire property, looked at my policy, and gave me the confidence to put in the claim. 3 months later I have a brand new roof, all new siding, and gutters with no out of pocket expenses! My house looks great thanks to the people at Hillis, and I would recommend them to anyone. more

My Uncle had a water loss and Bob Hillis and his staff did a great job and got all the money he deserved. At one time it looked like the claim was getting denied as the Insurance Company din want to pay but Bob Hillis turned it around. Thank you. Great Job!! more