Hendrick Chevrolet Buick GMC Southpoint

The best car buying experience around. The people are very welcoming and will work with you from everything from no credit first time buyers and everything. My salesman Abdul I believe is the best in the business plenty of experience with patience and understanding. Abdul is very down to earth and can relate with all kinds of problems you think can hold you back. My best car buying experience ever. Hendrick Durham Auto Mall is the best in the business providing you with whatever you need. more

Neil Benson was very helpful and knowledgeable about the vehicles. I would definitely recommend Hendrick Durham Auto Mall for your next GM vehicle. more

Tiny Deese and the Hendrick staff made my visit a fast, enjoyable experience. I'd recommend that dealership for all your auto needs, ask for Tiny, she's the best :) more

Eric Duncan, assited me and he was the best. I would def. tell all my friends and family about this place. He's awesome more

I purchased a GMC Acadia from Hendrick Durham Auto Mall last week. This was the most professional and pleasurable car buying experience I have ever had! I cannot say enough good things about my sales consultant, Matt Ball!. After test driving one on the lot and reviewing the addtional requirements I had, he found the exact vehicle that I wanted, and was able to obtain it for my purchase. And it was ready for delivery in less than 2 days. Everyone was very friendly and courteous, and very efficient at their job. They were very straightforward in their price negotiation, no add ons, no pressure to purchase options that I did not want. I was very pleased with everyone and everything from the time I drove up till the time I drove away in my new Acadia. more

After having bought one of about every make of car from different dealerships, I've found my home at Hendrick. Matt Ball and crew in sales are good people, honest and open negotiators. Mike Allen in service is professional, caring, and goes the extra mile (or two) in ensuring everything is perfect. They know me by name and sincerely seem glad to see me when I stop by. I'm on my second Corvette from Hendrick and they run a 5-star operation. more

My visit to Hendrick Durham Auto mall was great. The atmosphere was wonderful. The dealership was clean and comfortable. As I was trying to decide on what car to get, Edison Hawkins was not only professional but very friendly. He and Rodney dean helped make my buying experience trouble-free. I left happy with a 2011 Chevy Cruze which I almost immediately fell in love with. I recommend everyone to consider going to Hendrick when looking to purchase a vehicle. more

Appreciated David Avellone's professional patience friendly manner. He has excellent outstanding product knowledge and I really like that he knew his cars -lots of different models and I am liking my Impala very much. Mike the sales manager was selling the extras and I appreciated the time he took to explain them. Follow up on items after the sale was excellent too. Nice folks. more

We went to Hendrick looking to purchase a new Buick Verano and a GMC Terrain. Matt Ball and the folks at Hendrick were very helpful. We were there for quite a while trying to decide which ones to buy and financing etc. They went out and got us pizza! This was a very enjoyable purchase. We love both of the vehicles and would recommend Hendrick's if you are looking for a new or used vehicle. more

I recently bought a 2010 Ford Fusion from Hendricks and my experience was great. The sales associate was very helpful and professional. I have a great car and I'm happy. No complaints here! more

I recently bought a 2011 Chevy Cruze at this dealership, and I am happy with the car. My experience at the dealership was pretty painless - the sales associate I worked with was professional and helpful. I am a picky consumer, and my sales associate worked with me to find the right car for me. No complaints. :-) more

I recently bought a new Equinox 2012 from salesman Matt Ball at this dealership. I did my research on the vehicle, went personally to several other dealerships with no results then came home and put my search on the internet. Matt Ball responded immediately with the vehicle, color and options I needed. Next step was visiting the dealership and meeting Matt personally. This was the best ""dealership visit"" I have ever had! I am 54 and have bought many vehicles in the past (often with dread) but Matt Ball & Hendrick Durham Auto Mall made me feel like a QUEEN! It was immediately known THEY were there to HELP ME, give me what I wanted at the price I could afford! I was made to feel the dealership and Matt Ball had my full attention. Since I had driven from Mebane, Matt wanted to react to my immediate needs, refreshments, stretch my legs and RELAX! I've been to spas that didn't relax me as well as Matt Ball and the dealership, very true. Matt Ball already knew what vehicle I wanted and the price I was willing to pay so he told me what he had already worked on for me. Matt showed me the vehicles and colors in the price range I had given him. I actually got my first choice in vehicle color! I drove an Equinox, was told not only about my many super options but Matt explained the mechanical system to me. Now, Ladies, many of you I know start thinking at this point that we all need a fellow with us when motors, tranies and so forth are being explained, now wait here, not with Matt Ball. I wasn't treated as some older woman that didn't have any idea what a tranie or motor was! Matt had no idea I had grown up working on vehicles with my Dad. I still change oil and do some minor repairs. Ladies if you have never even popped the hood on a vehicle you have no worries with Matt Ball and this awesome dealership! I was treated with the most respect as a contemporary making a major purchase. It didn't matter what I did or didn't know, if I was buying the most expensive or least expensive vehicle, I was treated as I said with respect, given all the knowledge I needed or more. Didn't matter if I was male or female, had bought many vehicles in the past or none. They give all that walk in the door, call or off the internet the same, which I have to admit after visiting other dealerships, was the best experience I have ever had since I bought my first car at 16 years old! Honestly, if you need a vehicle don't waste time or money, we are all know how the economy is, just go or call, go on the website, whatever works for you but GO to Hendrick Auto Mall! They'll work out problems, they make it work anyway possible for you. They even offered to drive my vehicle to my door! BEST PEOPLE I HAVE MET AT ANY DEALERSHIP and Matt Ball, the greatest! All of my thanks to you all and I will always return to you for other purchases and my New Equinox is so awesome! Been over a week now and the full tank of gas I was given is only at 1/2 tank! Been driving everywhere, I'm getting better gas mileage than the 35mpg GM quotes. Truly a HAPPY lady. more

Just bought a new car and the salesman made it a very smooth and easy process. He was very knowledgeable about the other cars like the one I was interested in and he was straight forward about the pros and cons of each. It made me feel secure about my choice to purchase. The whole place is clean and relaxed and friendly. Construction around the area makes it a little tricky to find the turn in, but I definitely recommend Hendrik. more

You will regret coming to this dealership. I was foolish enough to bring my car in for a repair, and I agreed to commit to a 150 diagnosis fee if I decided not to get it repaired there. Once they had me on the line with this fee, they attempted to charge me 680 dollars for the repair. I called a mechanic who worked on my type of car and was informed that the repair should cost no more than 450 dollars at a dealership, so I called a number of other dealerships in the area, all of whom quoted me a flat repair rate (something this dealership refused to do) and said they would do the repair for under 475. Finally, after repeated phone calls, Hendrick agreed to do the repair for under 500 dollars. When I got the car back, it was making noises that it wasn't making before. I took the car back, but everybody in the service department insisted that it could only be a ""coincidence"" which they were not responsible for. If you make the mistake of taking your car into Hendrick's service shop, I'd advise you to call other dealerships and find out their prices to avoid being cheated out of hundreds of dollars. Don't expect anything but a sloppy repair, either. more

You will regret coming to this dealership. I was foolish enough to bring my car in for a repair, and I agreed to commit to a 150 diagnosis fee if I decided not to get it repaired there. Once they had me on the line with this fee, they attempted to charge me 680 dollars for the repair. I called a mechanic who worked on my type of car and was informed that the repair should cost no more than 450 dollars at a dealership, so I called a number of other dealerships in the area, all of whom quoted me a flat repair rate (something this dealership refused to do) and said they would do the repair for under 475. Finally, after repeated phone calls, Hendrick agreed to do the repair for under 500 dollars. When I got the car back, it was making noises that it wasn't making before. I took the car back, but everybody in the service department insisted that it could only be a ""coincidence"" which they were not responsible for. If you make the mistake of taking your car into Hendrick's service shop, I'd advise you to call other dealerships and find out their prices to avoid being cheated out of hundreds of dollars. Don't expect anything but a sloppy repair, either. more

After being told by a salesperson that there were 3 suvs that were exactly what we were looking for on their lot, we drove 2.5 hours on a Saturday to test drive them. When we got there, surprise....not one was there, they were all in another state! Tried to get us to look at a much higher priced suv, or BUY one of the other ones and we could have it in 4 days sight unseen! Trust them, we could get our money back if we didn't like it when it got there, RIGHT, they could not even tell us the truth before we drove all the way there! Don't waste your time with these people! more

I showed up for an oil change and was told that it would be 45 minutes to 1 hour (appointments are not allowed for this service). At 30 minutes, I noticed that my car had not been moved yet and went to inquire. I was told that my car was next. At 1 hour, my car still wasn't moved. the guy told me to 'reschedule' since I couldn't wait. I reminded him that they don't schedule appointments for oil changes - to which he chuckled. Upon asking for the manager, my key was taken and tossed to the guy standing next to him - no apology. It's like it was all a joke!!! For this reason, I'll never do ANY business with Hendrick Chevrolet as they have NO regard for peoples' time or customer service! more

I went to Rick Hendrick Chevrolet's service department when my 2000 Monte Carlo started having jerking problems while driving. They diagnosed the problem as a faulty wiring system, which they supposedly fixed (at a cost of $160.20 parts + $225.00 labor) along with a fuel filter that needed replacing (additional $24.50 parts). The jerking problem persisted, so I took the car into another mechanic, who said immediately the problem was a fuel filter in need of replacement. He took the "newly replaced" one out of my car and said that it was completely plugged up and was the FACTORY ORIGINAL filter, not a brand new one that I had paid for at Rick Hendrick. He replaced it ($22.58 parts + $39.98 labor) and the jerking problem was immediately fixed. So Rick Hendrick completely lied about replacing the filter, though they charged me to do so. I still don't know if they even replaced the wiring that they charged me for. AVOID this dealership!!!! more

I went to Rick Hendrick Chevrolet's service department when my 2000 Monte Carlo started having jerking problems while driving. They diagnosed the problem as a faulty wiring system, which they supposedly fixed (at a cost of $160.20 parts + $225.00 labor) along with a fuel filter that needed replacing (additional $24.50 parts). The jerking problem persisted, so I took the car into another mechanic, who said immediately the problem was a fuel filter in need of replacement. He took the ""newly replaced"" one out of my car and said that it was completely plugged up and was the FACTORY ORIGINAL filter, not a brand new one that I had paid for at Rick Hendrick. He replaced it ($22.58 parts + $39.98 labor) and the jerking problem was immediately fixed. So Rick Hendrick completely lied about replacing the filter, though they charged me to do so. I still don't know if they even replaced the wiring that they charged me for. AVOID this dealership!!!! more

The section which has a 360° view of the car models really blew me away! I went on delving into more and more sections, and never felt like closing the website, much like a kid that has found a new toy!? more