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Review content:
I recently bought a new Equinox 2012 from salesman Matt Ball at this dealership. I did my research on the vehicle, went personally to several other dealerships with no results then came home and put my search on the internet. Matt Ball responded immediately with the vehicle, color and options I needed. Next step was visiting the dealership and meeting Matt personally. This was the best ""dealership visit"" I have ever had! I am 54 and have bought many vehicles in the past (often with dread) but Matt Ball & Hendrick Durham Auto Mall made me feel like a QUEEN! It was immediately known THEY were there to HELP ME, give me what I wanted at the price I could afford! I was made to feel the dealership and Matt Ball had my full attention. Since I had driven from Mebane, Matt wanted to react to my immediate needs, refreshments, stretch my legs and RELAX! I've been to spas that didn't relax me as well as Matt Ball and the dealership, very true.
Matt Ball already knew what vehicle I wanted and the price I was willing to pay so he told me what he had already worked on for me. Matt showed me the vehicles and colors in the price range I had given him. I actually got my first choice in vehicle color! I drove an Equinox, was told not only about my many super options but Matt explained the mechanical system to me. Now, Ladies, many of you I know start thinking at this point that we all need a fellow with us when motors, tranies and so forth are being explained, now wait here, not with Matt Ball. I wasn't treated as some older woman that didn't have any idea what a tranie or motor was! Matt had no idea I had grown up working on vehicles with my Dad. I still change oil and do some minor repairs. Ladies if you have never even popped the hood on a vehicle you have no worries with Matt Ball and this awesome dealership! I was treated with the most respect as a contemporary making a major purchase. It didn't matter what I did or didn't know, if I was buying the most expensive or least expensive vehicle, I was treated as I said with respect, given all the knowledge I needed or more. Didn't matter if I was male or female, had bought many vehicles in the past or none. They give all that walk in the door, call or off the internet the same, which I have to admit after visiting other dealerships, was the best experience I have ever had since I bought my first car at 16 years old!
Honestly, if you need a vehicle don't waste time or money, we are all know how the economy is, just go or call, go on the website, whatever works for you but GO to Hendrick Auto Mall! They'll work out problems, they make it work anyway possible for you. They even offered to drive my vehicle to my door!
BEST PEOPLE I HAVE MET AT ANY DEALERSHIP and Matt Ball, the greatest! All of my thanks to you all and I will always return to you for other purchases and my New Equinox is so awesome! Been over a week now and the full tank of gas I was given is only at 1/2 tank! Been driving everywhere, I'm getting better gas mileage than the 35mpg GM quotes. Truly a HAPPY lady.
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