My Service Review was made "in person." I neither called in, nor used any of the other methods offered.
Your Service Crew is rather professional. When I come in I have no long waits for counter service. And, my car is taken care of forthwith.
There are a couple of things that I don't feel quite satisfied with: 1. The oil I need, and is recommended in my Service Manual is 20W-30 Synthetic. This is what I request, but until very recently, I did not receive that oil--10W something else was put in my car. I could tell by the accompanying Noise that came as the car advanced in speed, and especially when I cranked my car. I was told that the lower grade oil was something that all the cars get. I find this awful, as at it lowest grades quoted, the OWNER'S (Service) Manual RECOMMENDS 20w-30. ANYTHING LESS IS CHEATING, IT SEEMS TO ME.
However, between my Service Representative and I, I now (my previous 2 trips in) feel that YOU'VE RECOVERED as regards the Service and Care of my POV; 2013 Hyundai Azera, which really is a very NICE CAR.
Bobby L. Murphy
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