Hartford Toyota, Scion

INCREDIBLY RUDE STAFF - I've never been treated as rudely as I was here in my life. I took an offer here that I had from another dealership, and they were more than happy to beat it (by a measly $100) and then when I said I wanted to keep checking around the sales manager came over to me and starting yelling at me! In front of the entire showroom with customers and other employees. He said I was just there to screw over the dealerships pitting them against each other (which is called shopping around, a normal part of car buying), called the other dealership liars if they had told me ""their best price"" and then would go lower if Hartford beat it, told me I was wasting everyone's time, and then took the offer they had given to me out of my hands and left the room. I still can't believe how I was treated. Look at the other reviews here, the 1 and 2 star reviews are accurate and the 5s are obnoxiously fake. I would absolutely recommend the Manchester Toyota dealership. I've brought my car there for years with no problems with service, and they were very pleasant when looking into buying a new car more

I bought a car there and the dealerships complete lack of professionalism has made me have to give the car back. I bought the car and never once did any of them tell me that I was not going to have my name on the title. The car was way overpriced and the sales people were completely pathetic at their job. Toyota Motor Credit is just as bad as the dealership it took them 3 months to tell me that I would not be able to register the car, because this pathetic dealership didn't do their job. I had a good car that I traded in and now, because of these complete morons I don't have a car. If you are going to buy a car do NOT go to this dealership there are 3 or 4 dealerships with in a mile and they have to be better then the idiots that work at this dealership. more

Husband and I both bought vehicles here and paid extra for ""Hartford Toyota Advantage"" - basically a complete scam. The ""advantage"" includes ""free tires for life,"" which is why we bought this program. Turns out, despite because called HARTFORD Toyota Advantage, it is a 3rd party tire company that requires oil changes every 3,000 miles to remain eligible for free tires (dealership itself admits oil changes on these vehicles are only necessary every 5,000 miles...so they get you there). Program also requires tire rotations with every oil change (again, dealership admits tire rotations that frequently are unnecessary....so they get more of your $$ there). The real kicker? My husband's car desperately needed new tires, but 3rd party requires them to be at an absurd, dangerously low level. Couldn't risk going through another New England winter on bald tires so forced to shop elsewhere and lose the $$ we poured in to this ""advantage"" program. Brought car to other shop and was told these tires were legally bald and incredibly dangerous and should have been replaced a while ago. Thanks for nothing, Hartford Toyota. I should also mention that after an oil change, I received an email from dealership asking me to complete customer satisfaction survey. I honestly answered the survey, complaining of our dissatisfaction with the dealership. A couple hours later I receive a very angry, unprofessional voicemail from Shannon in the service department literally yelling at me because of my negative survey. Apparently the survey was meant to review the individual person who rang me up at check out at my oil change (although it makes it seem that it is just a general customer satisfaction survey). Yes, Shannon - you're right in that there was nothing wrong with my oil change. However my husband's vehicle was in need of tires - which we basically already paid for with $500 for the ""advantage"" - when Hartford Toyota chose a poor 3rd party that they put their name to and then refused to help us when we needed it, we both left the dealership and now take our vehicles elsewhere to be serviced. There is a reason why Hartford Toyota has an F rating with the Better Business Bureau. They lie, they cheat, and they basically steal your money. There are much better places out there who treat their customers right and understand that a small loss will bring greater profits in the long run through happy customers - happy customers are repeat customers and refer new ones. Hartford Toyota only cares about making a quick buck and losing your business. Save yourself the agony and go elsewhere - there are much better places who will treat you right and will work to earn your business. more

I went there to buy a toyota yaris and the manager of that place told me a price of 13 000 including everything, without interes, so i put $100 down so they could hold it for me. I had to bring my trade in the next day and finish the papers that i had already started, the next day was a different menager, Brian Webster, he was the most ruddest person i have ever met. He said he doesn't care what the other menager said and that he would not give any one any car without interes. How was that my fault that i had spent 3 days going back n forth for that car? Anyways i just want to say, shame on the menagers that work for Hartford Toyota Superstore. These people should get fired for lieing to costumers like that!! more