Harlen Johnson Heating and AC

This company over-charges anything other than their maintenance "special". They are really only looking for a way to sell other things you don't need that are way over-priced compared to what other A/C companies charge and they really push a service agreement. Take much care when dealing with this company. The office help really need s to take a customer service course or 2. more

I am so thankful that Harlen Johnson came out to my house. As a new homeowner I was so scared when my a/c went out in this Texas heat. Harlen Johnson sent out a technician same day to get me temporary cooling until the next day when they installed a new system. I was so excited that I was not left without air! Thanks Harlen Johnson Heating & Air. more

Avoid this company. First of all, a 5-hour window to show up. I can live with a 3-hour window, but 5? That's just unreasonable. They forget that we have to work to pay their bills. They also forget that it is we customers who pay the bill and without us they have no business. The air coming out of my AC was 54 degrees (with thermostat set at 75) and the guy said there is no problem. I had to hassle him into looking at the unit and he finally conceded there was a bad part. He made it plain that he hates his job. Dallas is full of A/C companies - definitely use a company other than this one. by the way, The girl in the office was eating on the phone with me -when she was done eating, she made it apparent she hates her job,and has nothing but contempt for customers. more

Harlen Johnson is a great company. I was worried that I would be without heat and the dispatcher assured me that the technician would have me up and running by the days end. The technician came and had our heat up and running after hours! I was so impressed and the technician was very nice! I would recommend them to anyone who needs a company who is reliable and trustworthy. more

Harlen Johnson a/c was very efficient in emergency a/c repair. They were prompt, the tech was polite, and well trained. They were also reasonably priced. more

This company sucks - the people are rude - the techs are not trained, the owner is unhelpful - DO NOT USE - There are plenty of more reputable companies in Dallas - more