I ordered 4 custom length velvet drapes for not only the decor aspect, but for insulation as well. In San Francisco, we have some pretty drafty homes! Overall, my experience was great. I received the drapes in a timely fashion and they looked fabulous. Better, in fact, than the ready made velvet drapes you find from Pottery Barn. They were very thick and have done a great job at insulating my front room. The reason for less than 5 stars- I followed up after receiving to try to order some roman shades. Instead of having my questions answered, the sales person just gave me the website address. No additional information whatsoever. Did I order the additional shades- nope. They should improve customer service.
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