Grand Prairie Ford Parts Dept

Never trust these people, and make sure you get everything in writing. Also, be ready to deal with many ""I do not know"",""I cannot tell you"", or simply ""Yes you have to fix it for us"". Many mistakes, so disappointing, GO SOMEWHERE ELSE!, more

I spent many hours researching, evaluating, test driving and all three US automakers products before making my decision on which truck to buy. After owning GM(Chevy trucks) all my adult life (7) total, I thought switching to another make would be a very difficult thing to do. The people at Grand Prairie Ford made it such an easy and enjoyable experience. GREAT SALES PEOPLE. GREAT PRODUCTS. All around a great shopping experience. more

I loved the customer service I received from Donna Coker. She delivered exceptional services and hope she gets rewarded for the awesome service! I would definitely come back to Grand Prairie Ford! more

I drive past 3 Ford dealerships on my way to Grand Prairie Ford and am always glad I did. Donna Coker was great ? she explained everything to me and had a smile on her face every time I talked to her. Thanks ? Satisfied customer. more

Jereme helped us and he was so nice and polite. I don?t remember his last name but he said he was new ? I think he said he had only been there a couple weeks, but he was great at helping us. more

I made the trip to Grand Prairie Ford based on an ad in DMN. I?m no stranger to buying cars so I asked question after question looking for the switch and writing my questions before hand. After no less than five phone conversations with Arvin Procter the Event Manager there. I thought I was ready to drive over to see what was really up. I had them run my credit before hand and call me back with an interest rate based on the purchase price of $15K. The rate quoted on two calls was 0 down, 2.9% @ 72 months from Ford Motor Credit. They said my credit qualified me for Tier 1 @ FMC. Asked how many colors do they have ?4-5 this model, 5-6 other model?. I call first en-route Arvin says ?I?ll be waiting?. I get there and he?s gone. Then they take us outside. First thing I notice is we?re on the used car lot ??. I ask where are the new vehicles, ?the special is on these USED rental returns? says the new salesman. They had three only total. Next we go back inside to see the Finance Manger. I ask tell me about the 2.9% @ 72 months with FMC on these 2008 USED vehicles. He said well we can?t get near that with our lenders Chase, Bank One, Wachovia. I said ""I?m pre approved by FMC for these terms"" and showed him all my notes. He ACTED surprised. That?s a used unit and Ford will not fund that kind of deal. I said I?ve called all these times and asked all these questions and after driving an hour to get here I find I was right after all. There always was a switch in the deal and I found several. Wrong vehicle, missing sales guy (probably was just a call center body used to get me in the door), wrong terms, wrong interest rate, they never even ran my bureau till I was there. THE KICKER: The used advertised vehicle didn?t qualify for FMC?s lower rates after all !!! In a nut shell, Arvin and the Finance Manager (Hispanic Guy ??) are armpit sales guys and need to be removed. Shop & shop before letting any of these dealers corner you into a vehicle. Good Luck! Pros: Could not tell you. Cons: Flat out liars. Bait and switch artist to the max. Best con I've seen in awhile more