Grand Central Optical Co Inc

I am like most people and wait until the last minute on most things. I needed to use up my flex spending account by the end of the year. I went to Grand Central Optical purchased Oliver People prescription sunglasses that were ready by the next day! The salesperson was familiar on all the paperwork I needed to get reimbursed, I didn't even know that I needed additional paperwork! more

I went to the Madison location and had an excellent experience. My appointment was running a little late but the optician helped me search for my glasses while I was waiting. I got my glasses a few days later and am completely satisfied with my purchase. Pros: Large selection Cons: None that I experienced more

The worst experience ever. The employees are very rude and nasty at the Madison location. Their boss shoulde be aware of this. He loses customers. They need to go back to school to learn how to give respect to the customers and how to talk to the customers. They are not so friendly at all. I went to purchase glasses one evening and i got pratically thrown out the store. I hope the real owner could read this review because he needs to get a new staff of opticians, because the ones that he has working there are no good at all. Pros: thumbs down Cons: thumbs down more

I've been a client of Grand Central Optical for several years, however, earlier in the year I went to one of those chain store and quickly saw the difference in service and experience. Needless to say it turned out to be a bad move to go to a different optical. I was so unhappy with my purchase that I decided to get another pair at Grand Central Optical. I love the fact that all the employees have experience and are aware of the various options that come with an eyeglass purchase. I will never go anywhere else! Pros: Experience, quick service, and patient sales people Cons: Busy duiring lunch more

I been going to the chain stores most of my life thinking that I was saving a buck but it was always at the expense of quality and service. I have a very difficult prescription. A friend recommended Grand Central Optical. It was the best move I made. I had my glasses in less time than was expected. I was completed satisfied with my purchase and will definitely go back! more

I absolutely love Tom Ford sunglasses and have to admit that Grand Central Optical has among the largest selection anywhere that carries them. The staff was fun to work with and I ended up finding the ones I wanted that no one else had. They even offered to call me when the new styles arrive. I can't wait! Pros: Selection and customer service! Cons: Can get very busy in a split second more

I've been to a lot of optical lately in search of the perfect pair of glasses. I walked in to Grand Central Optical by chance. I found the perfect pair of Lafont glasses. The staff was knowledgeable and friendly. I will definitely go back! more

I happen to be on a my way upstate for the weekend and realized that I didn't have my sunglasses with me. It was too late to turn back to get them. Then I noticed Grand Central Optical. I explained to the sales person that I was in rush. I gave them a price range and the type of look I wanted. I was in and out in ten minutes with a great pair of sunglasses. I found them by chance but I will definitely go back. Pros: Selection Cons: Busy location more

This place has glasses for every taste! I personally am in a profession where I can't explore my artistic side. I did my research and wanted to get silhouette frames. I went into the store with this in mind. The sales person let me know that the silhouettes were great but that the lindberg frames would be more practicale. They were right. I love my glasses. Definitely will go back soon to get presciption sunglasses. more

I was in need of a new pair of glasses and looking for a new place to go because the last time I had glasses made it was big disappointment. A co-worker recommended Grand Central Optical. I was able to make an appointment for the same day. The doctor gave me a through examination and the staff helped me pick out a great pair of glasses. Grand Central Optical has made a life long customer. Pros: Selction & service Cons: Busy during lunch more

I was very surprised by the service. Most stores along Madison Avenue tend to be snooty. The staff was very down to earth and took their time while they helped me pick the best glasses for my face. We got into a friendly conversation and found out that most of the staff have been working there for over five years. Its nice to think that when I call or need my next pair there is a high probability that the same opticians will be able to help me. more

I own several pairs of glasses and have had some bad experiences but going to Grand Central Optical was relief. They have a great selection of frames. I had a hard time deciding so I got several pairs. I have a fairly complicated prescription and they were able to have it done very quickly. The staff was fun and down to earth. They gave me their opinion without being pushy. It was the best eyeglass purchasing experience I have ever had. They have made a customer for life! Pros: Endless selection Cons: None that I exprierenced more

popped in here while transfering from the subway to metro north and the selection was super duper. They had frames i have been looking for, for a long time. Service was friendly and not pushy in the slightest bit. I would definitly give them my stamp of approval.-henry more

GRAND CENTRAL OPTICAL is a small private owned store in grand central terminal. I broke my glasses one day and stumbled in there for a fix. While my frames were being fixed i noticied what a cool selection they had. Definitly will be back for my next pair of glasses and shades. In addition to repairs they do eye exams and contacts as well... very friendly and down to earth staff Pros: free repair , friendly service and trendy frames more

I got a pair of glasses from grand central optical and had trouble with the fit and the vision, after i took them home for about 2 weeks. I came back to grand central optical to fix the problem. They re-examined me and changed my lenses aswell as fixed the fit on my face. Other places i've been to decided they didnt know me after i spent money there but this place followed up with all their work.GLAD I WENT THEIR< definitly recommened!!! more

Its funny that i read a review about this place about contacts and the person felt totally opposite of me. I got a toric contact fit ( for people with astigmatisms) and can see great, better then ive seen in years!!!!! The doctor was very thorough and explained everything to me. When i came back for a recheck to make sure they were fitting properly the doctor explained how it was a perfect fit, as i had expected. The contacts were competitivly priced and ordered promptly. I was very happy with my experience, will be using them in the future. Pros: Service, great doctor. smooth transaction more

I stopped in here in a hurry to get contacts , when i found out my prescription was expired. Grand central optical squeezed me in for a walk-in exam and nailed my rx accurately. Admitingly i do have a high prescription with an astigmatism so im sketchy on where i go, but, they did a great job. thanks so much!!! Pros: what a nice place. more

Firstly I don't understand how this shop has good reviews at all. I had my eyes examined last summer and purchased contacts for 6 months. The contacts that were ordered were one of the cheapest and instead of lasting for a month, were only good for a week or so. When I turned up at the store this week, to order better lenses, I was told that it's NYS law that a prescription cannot be reordered under a different brand without re-examination, which is bullocks, of course. How do people order online then? So I took my prescription to an optician in Brooklyn, who tells me that such law doesn't exist and what's really law is that the opticians have the responsibility to make sure the prescription is accurate. I don't even know if Grand Central opticians filled my prescription accurately because neither can I see properly with my contacts or the glasses that I made with the prescription that they had filled. The new optician also tells me that the cheap contacts that were ordered for me shouldn't even have cost as much as they did - it was a fraud. Moreover, the service is really bad. When I walked in, the sales reps were eating, had major attitude and didn't even look at me in the face while talking to me. And they didn't even seem to get along with each other. I would not encourage this place AT ALL. There are few other opticians within walking distance to the station, take your money and insurance, and GO THERE! You'll be less frustrated. Now I've to fill my prescription and pay for it out of pocket. It's going to cost more, but it'll be guaranteed that I'll be able to see better, and be treated with respect that I deserve as a customer. more

ran in from a layover on my train and the fixed my glasses for me at no charge. Service was excellent...i also noticed they had a lot of very nice frames...will definitly be back...... Pros: service!!! more

Horrible customer service. Exam was too quick and not informative. The doctor did not explain anything to me, just gave the prescription to one of the salesperson and went back to her room! The salesperson was very pushy and kept showing me expensive glasses, which I was not interested in at all. I kept telling her that I didn't want to spent that much (close to $700) but she was very reluctant to show me anything else. The staff was rude and not pleasant to work with (unless you want to spend money). They seemed to be talking about the patient before me, which to me, seemed quite unprofessional. I ordered contacts also but they messed up the prescription and it took them forever to get them. I would never go back to this place! Pros: convenient Cons: poor customer service, rude staff, poor exam more