Golden Shoes

Yes, they are wonderful at selling you very expensive shoes, but...if you have any issue with that shoe and have misplaced the receipt they will not even give a store credit! They had proof of the date of sale, proof of a check copy, and a pair of shoes WORN IN THE HOUSE for a few hours (resulting in ankle and foot pain). They were very rude (especially for an owner), and did not want anything to do with resolving the issue and satisfying the customer, basically said give them to your daughter if you can't wear them...wow...really? When they were purchased the exact words of the salesperson were "these will change your life, your feet will feel fabulous!". The only thing that will change in my life is that i will never step foot in Golden Shoes again. It was a store that my family and friends shopped frequently because we like to spend our money locally, but sadly i will tell everyone in my life to use caution when purchasing from this store or just go somewhere else. This is not the s more

Forget the mall! (see previous comment) This is a great store with great selection and great service! I'll pay extra every time for customer service and to support a downtown Traverse City business. There's a mall anywhere. But there's only one Golden Shoes. more

Golden Shoes has the largest variety of shoes in Northern Michigan & the customer service is unlike anywhere else I shop. Friendly & knowledgeable staff! more

The employees at Golden Shoes care about their customers, and it shows! As a customer, the sales staff measures, fits and offers helpful, honest advice. Beaustiful shoes from Spain, Portugal, Denmark, etc., Shoe brands you can't find in department stores. Shoes form men, women and children (the cutest children shoes), the whole family can find something at Golden Shoes! Been shippong for generations at this family owned/operated store and will continue to do so! Pros: Customer Service is top priority and it shows! more

Good shoes but you are going to pay top price just because the store is located in downtown Traverse City. Staff is friendly and store is clean but you can find almost everything in the store cheaper at the mall. more