My wife had to go to the hospital for a major emergency. We got Dr. Conger. He was a very good doctor when it comes to the actuall work but that is as far as it goes. Well, his practice is only 5 minutes from our house, Perfect! So we started the whole process of using there office for all of our needs. In order to use them you have to go through an orientaion. During that they asked my wife in two different times if we are happy with Dr. Conger and want to use him or would you like another doctor. Well we were going to use him, but we were presented with an opertunity not to use him and get somebody with a better bedside manner, perfect. So we said, yes we would like to change. So the lady brought my wife into her office and proceeded to ask her questions like what do you not like about him. So she was honest and filled her in. At the end of the meeting, the lady said, ok, we will match you with someone different. Almost a week later we get a phone call from the director stating that due to the fact that you do not like Dr. Conger, we feel that you are not allowed to use our office or any of the Women's Healthcare associates, you are blacklisted. This means we can't even use the past two doctors from her other two babies because they are in the same system. Even though they do not intermix hospitals. \r
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So after the director telling my wife this news she went off the emotional deep end with yelling at her. One day later I was able to talk to her in great length and detail on what happened. She told me my wife was begging for painkillers, I was there, nothing of the sort was said. The lady also said that if my wife said if she even sees doctor conger in the same hallway as her she will sue our office, again, I was there, this was not said. \r
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What was said on the drugs was, I am feeling fine and do not need anymore of the sleeping pills or the painpills. On the sueing aspect, My wifes mom had a horrible experience with doctor conger and almost sued him. \r
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She was fine if he had to deliver the baby, he knows his stuff, but i just want a more personable O.B. for my primary. \r
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So in short from 3 days of talking, they will ask for your opinion about your doctor and will ask if you want to change, but if you say anything bad or want to change they will black list you. \r
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I point blank asked the director if this is a common practice, and she said yes, we back up all of our doctors %100 no questions asked. \r
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So the way they fixed customer complaints is they just get rid of you. We would have been fine if we had to use another office, but it is the fact that they put a black mark on my wifes caracter. She called one of the other Women's healthcare offices with out knowing trying to find a doctor, they treated her like a piece of dirt and said, you are blacklisted from all offices, good bye.\r
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So we are setting here wondering what next, are we going to have to have this baby in our house since they are the only close office to us.\r
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They are plain criminal and should not be in business. Word of warning to anyone using them, DO NOT TELL THEM YOUR HONEST OPINION, this way they can think they are awesome and ignore any real problems with there doctors. That is a place I want to go, they don't learn from there upset customers, they just get rid of them.
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