Gilson AutoBody-Sparks

This place is a rip off. They lie and blame "new" damages as existing! They don't want to do their job properly, and they cut corners. They will do everything they can to blame the customer for their mistake. I'm telling everyone I know to never ever get their vehicle repaired from this company.. If you want honest work.. Don't go here!! more

All smiles, we will take care of you, don't you worry will be about 6-8 days for repairs. Will call if any issues. Was lied too several times. Had to go to the manager who was pleasant and addressed the issue. 29 days latter and many lies we had our car. Work done was excellant. Just tell the truth and call the customer back when they call you. I had to go down to the office to get anybody to talk to me. Will never do bussiness with this shop again and will tell everyone I know in reno/carson about my experience. RESPONSE FROM Gilson Auto Body Reno Sparks: Very sorry to hear that. Gilson Auto Body goal is to give the upmost service and customer is number 1. I hope you can find in the future to give us another chance to show that we can deliver the top of the line customer service. You did say our quality of repair was excellent. Again sorry for your bad experience and we hope in the future to change this around. more

The WORST customer service experience I've ever encountered in my 53 years. Tried to blame me for problems they created (I ended up taking my $90K Audi A8L to another shop, who confirmed what these morons did and have pictures to prove it). A simple crash repair that would have taken a reputable shop a couple of days took these clowns 3 visits and about 4 weeks. Their insolent "customer service rep" suggested that it was a "coincidence" that the OBD generated a bunch of codes the instant the ignition was turned on and nearly engaged me in a fight. It turned out that they had failed to plug in a connector under the seat. When making a turn entering the 395 on-ramp, my rear door opened and my daughter would have been thrown out on the road had she not been wearing her seat belt. This resulted from Gilson's repair of the door latching linkage that included duct tape used to hold the linkage away from the window track - when the window was rolled down, it caught the door latch and opened the door. EVERY component of this experience was unprofessional and even confrontational. I currently own an engineering firm and am highly qualified to make these statements. STAY AWAY, unless you enjoy shoddy workmanship and incredibly high levels of stress! RESPONSE FROM Gilson Auto Body Reno Sparks: After reading your review, as a representative of Gilson Auto Body I was quite shocked and the severity of your disappointment. It appears as though your vehicle was repaired back in 2009. Since your repair there has been a magnitude of changes in staff. I do apologize for the frustration you incurred. If ever in the future you are in need of service we would like to have the opportunity to be given another chance to show you how we have greatly improved our management as well as our customer service. more

The office at Gilson Auto Body is very professional in appearance - Neat & Clean with a courteous office staff that recognizes you immediately when you walk in. The appraisal was done in a very professional and timely manner with an explanation of how the work was to be performed. All questions were answered appropriately. Based on this experience, there was no need to go elsewhere for appraisals. more

insurance + rental + autobody + one stop shop = AWESOME CONVENIENCE!!!!!!!!!! more

Our late model Passat was rear-ended; Gilson's staff was able to make it just as good as new. Jamie on the phones & Erly in the office both made sure that all communications were clear, and phone calls were returned quickly. If we're ever in a spot again where we have to get a car repaired, Gilson's is where we're coming. more

PROMPT AND STRAIGHTFORWARD RESPONSES more

Erly has kept me informed, but until I get my car back, I won't really be able to answer fully how the service has been. more

The service was great! more

Car being repaired now but drop off experience was great! more

I was referred to Gilsons by my insurance carrier, Geico. They not only restored my damaged rear bumper to "like new" condition, they completed the work in a timely manner. I was also impressed that Gilsons gave my vehicle an exterior wash before returning it to me. I would highly recommend Gilsons to anyone in need of body repair work. more

Very satisfied with the work done and professionalism. Will definetly go back to them. more

Poor service, poor quality of the repair. Was directed to Gilsons Auto Body by the insurance company. Will never use their service again and will never recommend it to anybody. The worst experience with an auto body shop in my life. RESPONSE FROM Gilson Auto Body Reno Sparks: It seems as though you were upset since the insurance company would not approve your windshield as part of your claim. Gilson Auto Body(as well as all other shops)is only allowed to repair/replace what is part of the claim. We tried to work with you and even stayed until 6:30 to deliver your car. We are very much into customer service however we cannot control the insurance companies approval of additional parts to be replaced. more

From start to finish Gilson's and Geico made what is usually an unpleasant experience smooth and easy. I was in and out dropping my car off and picking up the rental in 20 minutes on Friday March 4th. The next call I got was Tuesday offering to do an extra repair on my bumper at a very reasonable price. The car was ready on Wednesday and I was in and out and on my way home in 10 minutes. This is a great body shop! more

Excellent work! Stacy was professional and patient with my questions, gave me a tour of the facility and the repairs were completed on time and they look great. more

I was more than suprised and extremly pleased that they were able to complete the repaies in less then 48 hours. There were absoulutely no hassles and everything was communicated clearly. Exceptional service and a wonderful experience. more

Staff very friendly and courteous, more

Last November I hit a cow and took out the whole right front side of my hood area. I was told multiple times by different companies and people that it was definately going to be totaled. Gilson Autobody recieved the truck about three weeks after the accident, and within the week I recieved a phone call saying they had good news, that the truck was fixable. I cannot believe how good the service and professionalism was from them. I was updated weekly on the status of my truck, and when I was finally able to see it again, I couldn't believe my eyes. It was better than when I had bought it. The work that they did was amazing. You couldn't even tell it was the same truck. There was not a flaw in the body work or paint, It was emaculate. I would highly recommend them to anyone looking for any sort of body work! Scott was an amazing help. He made sure all my needs were taken care of! more

I would give Gilsons Auto Body a 10-star rating if I could. They were polite, courteous, and helpful. I first used them this year for repair work on my car after I was in an accident. A police office at the scene of the accident recommended them but had forgotten their name, so I looked them up by location and found them. Gilsons did an excellent job for me. I recommend them for their professionalism, service, and quality of work. more

My insurance company referred me to Gilsons Auto Body and I had a great experience with them. They were really nice people to work with, on the ball, and they answered all of my questions. My truck had been rear-ended, so I had to get a new bumper and have some body work done. Gilsons did an excellent job. When we had a little problem and took it back to them, they ordered the necessary part right away to fix it. I would definitely recommend that people go to Gilsons Auto Body...it is the best place I have ever dealt with. Michael Ambrose more