Gilmore Air Conditioning Inc

Ruben at Gilmore Heating and Air was a very kind and considerate person. he was on time , accomplished his work, enlightened my wife, and he explained everything in a way that made me feel very comfortable. We were very pleased with the experience. more

The technician was great at explaining everything to me well so we understood everything that was going on. Very pleasant and courteous. more

Chris and Ryan were excellent technicians and gentlemen!! more

Another company, after several attempts, could not figure out what was wrong with our heating system. We called Gilmore Heating and Air Conditioning and they figured it out on the first visit. They repaired our system and it's working great now. Gilmore has a good reputation and they are good at working things out. more

I recently made an addition to my home and wanted to connect it to the existing AC system. I had another a heating/ac company give me an estimate, and they wanted to charge me extra for having to run the vents "the long way" unless I didn't mind the vent being next to the head of my bed. I called Gilmore Solar Heating Air Conditioning. They were able to run the vents "the long way" and did not charge any additional charges. more

Brandon was courteous and explained his work very well. You have a very nice group working for you! 5 Star Service all around. Thanks once again. more

Could not be more professional- no fuss, no muss. My wife and I were impressed with Kirk. He was very neat and professional. He did not use pressure - gave us time to decide if we wanted to join the Service Club- which we did. He's a great Gilmore Representative! more

Everyone we have dealt with has been friendly, professional, and very knowledgeable. keep doing what your doing. it is working really great. You did all that was promised and more. more

We are new homeowners, and found that our unit was fairly new, but hadn't been serviced since it was installed (3 years ago). Cory did our heating unit in the fall, and was back today to service the air. Everyone is SO friendly, the service is GREAT, always on time, and answer all my questions in PLAIN ENGLISH! I would recommend Gilmore to anyone! We're batting a thousand! Mike more

The installation was done in an excellent manner and very professional. more

Thank you Gilmore for providing excellent service to me for over 8 years. A special thank you to Allen and Cody for your professional and polite service.Jennifer, there is a smile in your voice always, so appreciated! more

I've been using Gilmore Heating and Air Conditioning for five years because my heater was under their warranty. The servicemen always arrive on time and once they're here, they do a good job fixing it for me. They are also always nice and polite. I see no reason to use somebody else, Gilmore provides excellent service for me. Jean Harris more

I have nothing bad to say about Gilmore Heating and Air Conditioning. They came and installed our new system and it works really well. They were fast and professional. more

Gilmore Heating and Air Conditioning was wonderful. From the very first person that I talked to on the phone when I called to place the order, I was extremely pleased with everyone that I talked to. The salesman that came out to the house was extremely professional. The installers were outstanding as well: very polite, very professional and they even swept out the garage when they left. If the need arises, I sure would use them again, and I'd be happy to recommend them to anybody. more

The Anatomy of A Sub Sub Sub Scam: I do financial investigative research (bad banks) so work with a network of ppl all over - sharing information. Last year, I wrote a report to the Feds on the BBB giving A+ ratings to banks like GEMB, (notorious for disreputable financial practices) and other banks like them. (Their BBB A+ rating tends to mislead consumers). About a month ago, a colleague in CA relayed an interesting GEMB-related story via Gilmore Air! How? Her friend was getting his heating/air system's annual check up done by Gilmore. An A/C tech walks in and within minutes, she relates: ""an impressive con job revs up"". I'm curious as to how these things work as they go down, instead ""after the fact"". Right off, ""techie"" sez her friend ""needs a new machine"", and it's gonna cost over 10 grand, OK fair enough. Now comes the part where I get interested. The ""tech"" can't say what ""systems"" they need, except they will be ""Lennox"" (of Richardson TX). Techie sez he can pre-qualify for financing. ""Friend"" looks at her, she winks and says ""be careful now"". So, SOME of his personal financial information is given, passed over the phone by the tech to what he says is ""GE"" financing. A quick check online while techie's on the phone confirms the worst. Not just any GE financial arm, some of which were very reputable, it's GE Money Bank (GEMB). Now this is blogworthy in our world, as GEMB is a bank notorious for thousands of unfair credit practice reports, subprime scamming etc. How the BBB manages to give them an A+ rating while the Senate had them in their crosshairs is truly impressive! What most ppl don't know is the GEMB ""home improvement credit cards"" carries interest rates of 26 to 30 percent. Wowee! The ""tech"" didn't tell them that GEMB is known for Unfair/Predatory Lending Practices, or the credit terms they were getting into, which ""they're ought to be a law""... and there is. TRULY bad is all that personal ID information given over the phone - is what GEMB does sell off - to just about anyone - whether they approve you or not... unless you call to stop them. Bottom line, our homeowner is denied (he's not that stupid! :-) I told them to ask for the legally required credit decline letter. It was reported that Gilmore Air is unfamiliar with the FCRA. Woweee again! It's important to note that down-down-downstream of these horrible financial rip-off firms (that screwed so many hardworking taxpaying citizens, that the Obama Admin is trying to shut down yay!!!) ... are the mom and pop shops like this one, that you want to trust the heck of when they walk into your home. A company today never does business in a vacuum, and their reputation is tied to their selected chain of stakeholders: co-vendors, contractors, subcontractors, journeymen, financial houses, it chooses to do business with... and gets you, the heating and air conditioner big bucks consumer, involved with. Gilmore==Lennox==GEMB. Period. So. YOU need to be careful. As NO! NO one I know will buy a large appliance at 26% to 30% interest if so told without checking out other options. NO! This homeowner was not so told! NO! It is ""immoral"" - to send an A/C tech out with the primary mission of signing you up for a 26% 30% GEMB Home credit card! And trying to sneak over to your neighbors! It's important because this isn't like walking into Home Depot and applying for their Home Improvement credit card at their cash register... this is where the guy (or gal) is in your home, messing with your property, and, ummm, well, you know .... ""yep, indeedy, our oldie but goodie A/C heating and air system, the second largest purchase I make after my home or car, might have lasted a few more years, but after this little Home Improvement visit, NOT!"" (Yes, a longer form of this article is on my blog, no I can't give you the link here that's how citysearch works). Cons: Involved with GEMB known for disreputable practices more

We got this tech in, who from the get-go was not equipped to perform their 24 point service check on our unit, and was quite rude at times. When asked if he had ever broken a customer's unit doing their check, he affirmed, and then proceeded -as we later discovered - to break ours in the exactly the same way. We were not comfortable with the tech, just like the previous reviewer said he was not comfortable. He was all about selling a new unit from the get-go, wanted our personal financial data so he could give this over the phone to ""someone"". Said we needed to be approved over $12,000 for a new unit, could not tell us the make or model but whatever it was, Gilmore would take it back until we were 100 percent satisfied with the new one. Never heard anything like this ever. We decided not to complain about the tech to GIlmore as this is clearly what Gilmore trains their so-called techs to do - pre-sales. We have a lot of concerns: our safety, the unit safety, identity theft, after the Gilmore ""treatment"". If you go to their website it is a front for financing and all hype. So it appeared to us this tech was just doing what earns him his keep: pre-sales and only pre-sales. It's truly amazing what some companies will do. Our unit, most of which was working - was totally broken when he left. We are also speaking with the BBB, and with our insurance. You have been warned, stay away from Gilmore. Cons: Break existing units, try to sell you new one more

First visit from gilmore, I didn't click with the serviceman, he had to order a part so I requested a different person and he has been great. Good interaction and professional. Pros: Responsive to special requests Cons: These things are always more expensive than we want more

A/C was working fine, then went out very suddenly. Called Gilmore, tech said all refrigerant gone, said it would be extremely costly to determine source of leak, was certain I should replace unit. He submitted estimates and offered 5% off if we made purchase that day, which felt like a pressure sales tactic. Called another company, they found source of leak in 2 minutes, repaired leak, charged unit, and everything is working fine again. I can understand that replacement might be preferable to repair in some circumstances, but in my case it seemed Gilmore was a bit too anxious to sell me a new unit. Pros: Quick response Cons: Focus on selling new unit instead of repairing old unit more