Gentle Dental Grand Avenue

Friendly atmosphere. more

My denial higinist Karen and Doctor are both SUPERSTARS. The cleaning staff did an awesome job. Will refer other to this place. You all are AWESOME!!! more

My denial higinist Karen and Doctor are both SUPERSTARS. The cleaning staff did an awesome job. Will refer other to this place. You all are AWESOME!!! more

Very professional. Good service. Best teeth cleaning I have had in 7 years. Everything was great. more

My dental hyginist Karen and doctor are both superstar. The cleaning staff did awesome job. You are awesome. more

Due to change in insurance had to change dentists. I went to Southwest Dental since it was close to home and was on my plan. I will be seeking another dentist. My first visit was for a cleaning no dental problems. (I go every 6/mo for dental cleanings and no problems). When I checked in I was called up to front desk to sign to agree to pay extra charges (100-140) for extra deep cleaning. I explained I made an appointment for routine cleaning. I was told because I had never been a patient there before I had to pay for extra deep cleaning (a 1 time procedure for all new patients) I told them that I was not going to agree to pay extra when no one had even looked at my teeth yet, they said fine but we wont clean your teeth unless you agree to the extra cleaning. I see that they pull that on someone else as well. When I read the previous review. Very bad business. My out of pocket after insurance for cleaning is $12.00 they want me to pay 100-140 extra? What a racket. After much arguing, I was able to get teeth cleaned without extra charge. When I paid as I was leaving $12.00 I asked the same girl who was demanding I sign paper agreeing to extra cost. I asked about this again, she said it is standard procedure for all new patients. Cons: UNTRUSTWORTHY more

Being relatively new to the area, I sought out a dental facility close to home that was covered by my dental insurance. It had been almost 2 years since my last dental exam and cleaning. Family emergencies and related issues had put my own dental care on hold, but I was dutifully complying with the flossing and brushing at least twice daily and regularly using mouthwash. I was experiencing no dental pain or problems, and simply needed an exam and a cleaning. When I completed the dental application for Southwest Dental, they asked when my last dental visit had been. I replied honestly that it had been almost 2 years. Imagine my surprise when, during the exam, I was told that not only did I (allegedly) have bone loss and a cavity, but I supposedly needed a special cleaning with an extra-cost antibiotic rinse due to extensive gingivitis/ periodontal disease. Now, I'm an intelligent person with good oral hygiene habits so I was shocked and very wary about the negative diagnosis I was given. I mean, I would have known if I had symptoms of gingivitis/periodontal disease--bleeding, tender, swollen, red gums and infection. I exhibited none of these indicators, yet, Southwest Dental insisted that I needed the procedures they were recommending, which would have amounted to $215.00 of out-of-pocket costs not covered by my insurance. I was so disappointed that they would try to gouge me like that, using scare tactics to pressure me into unnecessary procedures. I got a basic cleaning and never went back. Incidentally, my new (honest) dentist says my teeth are what dentists dream of--well-cared for and requiring bare minimum professional dental care. Take that Southwest Dental! Pros: Clean offices, friendly staff, convenient location Cons: USE OF SCARE TACTICS TO ENCOURAGE UNNEEDED PROCEDURES more