Gentle Dental Costa Mesa

I am really surprised to see the bad reviews for the Costa Mesa office. Every time I walk through the door I am greeted with a smile from Veronica. and they are all very very helpful. \r \r I had a bad experience with the original dentist I had here so I requested a new one. \r \r I was assigned to Dr. Loomis and he is AMAZING! He knew I was nervous (shaking) and he took his time. walked me through what he was doing. I even got a tooth pulled and didnt believe him until I saw it. Dr. Loomis is the only dentist I will ever trust again!!!\r \r and Dr. Keating is my hygenist. really friendly, professional. I am 28 and for the first time had someone take the time to sit me down and walk me through how to properly brush and floss my teeth and I have been to handfuls of dentists in my life. \r \r I gave Gentle Dental Costa Mesa 5 stars....I would have given more if it allowed me. \r \r and to Dr Loomis and Dr Keating...you are the only reasons I will keep coming back to finally get my work finished. more

I was a patient of Gentle Dental when Dr. Amero was still there and he was great! He was kind, treated patients like friends, and explained procedures well. Around the time that he left, I lost my insurance. Once I got it back again, I decided to go back to Gentle Dental since I had such a good experience before. Now, they are terrible. I was told that I needed my wisdom teeth pulled and that I needed deep cleaning. (I knew those things already.) The hygienist told me that it would be better to do my deep cleaning after getting my wisdom teeth pulled. It took 3 weeks to even find out what it would cost to get them pulled. And in the end they didn't tell me, my insurance company did when I got fed up and called them. I had an appointment scheduled and the night before, I got a phone call canceling because the doctor decided not to work that day. I told them that I would have to wait until summer to reschedule since I am in school. Today, I tried to go in for a regular cleaning and was t more

Overcharging and not providing accurate notice of billing is the problem. I am currently fighting this battle. I have documentation of payment agreements and can itemize everything but cannot get them to explain to me where extra charges came from. They are rated "F" by the Better Business Bureau for a reason. This is the rating based on BBB: Company Rating F Our opinion of what this rating means: We strongly question the company's reliability for reasons such as that they have failed to respond to complaints, their advertising is grossly misleading, they are not in compliance with the law's licensing or registration requirements, their complaints contain especially serious allegations, or the company's industry is known for its fraudulent business practices.? more

Sorry this is so long but it is all so true. I want everyone to be careful.. especially in this economy. The one positive thing ill say is Dr. Hazaratti is awesome.. she truly is informative and gentle.. but whoever is doing the damn billing sucks! I WAS OVERCHARGED $1200..!! I hadnt been to the dentist in a few years and knew i needed some major work done.. so i went in and got x rays done and was told I had to pay around 4 grand and thats even after my insurance paid 2 grand (which is my yearly maximum). Dentists can charge whoever and whatever they want. I was already aware of that and very cautious of this especially considering the amount of work i needed done. Of course i had to go in to the dentist severalllllll times for all the work needed and each time i would pay what i could. every time i made a payment i would ask for a new print out of how much more work i needed and the costs of everything ( it irritated them they are probably just used to people paying whatever.. not m more

Great staff! Office girls are super nice and helpful and Dr Folico is the best! The waiting time can get to you (same as any Drs office!) but worth the wait if you end up in good hands. My entire family has been going to GD for 6-8 years... totally recomended. more

I don't know why everyone is so unhappy with this Dental office. I have been going there for over 8 years and have had 3 root canals and 4 crowns done over past few years. The place is clean and spacious. Everytime I have had an emergency, I called in the morning and they were always able to see me the same day. I am always treated with respect and receive prompt service. I see Dr. Hazrati and she is wonderful. more

I went in for a cleaning and it took 2 hours. I had a full set of x-rays done. I was told that I had gingivitis and needed a crown..they could have spotted this from the previous visit and somehow over looked the problem and never said anything about it. All I wanted was my teeth cleaned. I will be going else where as time and truth are overseen in their office and it is sad to have poor customer relations this way. more

I've been seeing Debbie for the last 4 years. She has been doing a fantastic job on my teeth and gums. I see her every 4 months due to the fact that I've had gum surgery in last year. Debbie has helped me maintain a healthy mouth by providing sound advice on how to take care of my teeth and gums. more

I got a crown done at Gentle Dental in Costa Mesa which I was told "may not last forever, but should be good for a pretty long time." I inquired as to why they didn't just pull it out and give me a fake one, but they insisted this should work for ten to fifteen years at least. A year or so later, the gums began to swell and leak pus and blood. I went to a Gentle Dental in Beaverton, OR where they explained that the work done in Costa Mesa had caused a severe infection and total bone loss in the area of the tooth. The total out of pocket expense for the extraction of the tooth, bone graft surgery, and implant? $6007. Seriously, avoid this place like the plague. (However, if you happen to be in Beaverton, OR., the Gentle Dental offices up here are FANTASTIC.) more

My daughter and I have both gone here for 2 years ans I was astounded to find this site with such negative reviews. The staff has always been courteous and concerned, if occassionally a bit unorganized. They've gone out of the way to check our insurance coverage to save us money. The dentist himself always makes my daughter laugh to bring down her anxiety. more

I had four of my wisdoms teeth pulled here, and the surgeon and staff were very professional. It felt as if I was in good hands. The end result was great, and my gums healed up well.\r \r I've also had a root canal done, and whereas the process was horrible in itself, my doctor was very professional and skillful, and took great care that I was not in too much pain, and that I knew what was going on.\r \r One thing I dislike about the place, is that it feels a little dingy, almost like stepping into a 3rd world country dentist. But, I feel my doctor is too good to make me want to switch dentists. more

Having my wisdom teeth pulled by these butchers was the absolute worst experience of my life. Everything that could go wrong did go wrong. When I told the staff how nervous I was it was obvious that they could care less. I was in extreme pain for weeks afterwards and after three weeks, I am still waiting to see if the damage to my nerve is permanent or not...one side of my face is STILL numb. After going back to "gentle" dental 3 times to ask what the HELL was going on in my mouth, their only solution was to give me more drugs....Upon my third visit, the oral surgeon asked me if I had been using the syringe to clean my wounds, and I informed him that they had neglected to give me one in the first place!!! I would be shocked to learn that anyone who works at this office has ever received ANY medical training whatsoever. Run, don't walk. more

This is the worst dentist's office I have ever gone to. No one knows what is going or what the last person said or did. They send a person from the financial office in to talk to you every time they see you, sometimes more than once a visit. I got a different story from every person I ever spoke to there. I made a payment they did not record. One hygienist, who didn't even speak enough English to tell me what she was doing, put me in more dental pain then I have ever felt in my life, and I have had 2 root canals. They never did the service I was scheduled for and everything they chose to do was more expensive then what I had scheduled. They charged me an arm and a leg for a crown and after the fact they claimed the reason was that it was voluntary. No one ever told me I had a choice when they told me I _HAD_ to get it. Then they had the audacity to call me up and tell me they _undercharged_ me. I would have never needed the root canal if I had not gotten the crown I didn't need, nor wo more

I had an accident where my tooth was cracked vertically. I called the office, and they got me in that day with an hour. I thought for sure I was going to loose my tooth. They were very helpful in explaining my situation, but said that I may loose the tooth due to the trauma. I was going to need a root canal and a crown. The dentist who did the root canal was the best I had ever experienced. It was absolutely pain free, and was completed within 15-20 minutes. The crown prep was done wonderfully as well. The dentist was able to fix the crack and saved my tooth. I had a temp crown put on and within a week had the permanent crown put on. The entire staff during my visit was nothing but nice and cordial. I highly recommend this office of highly trained professionals. PROS: Staff freindlyness, professionalism, quickness of service CONS: none more