Geek Squad

My parents TV went out, naturally they are older and can't miss an episode of Golden Girls. We called Geek Squad who said they would be out between 12 and 4 on Thursday. We gave them our phone number just in case. more

At one point or another we all need computer repair help and I am no different. I found myself in need at the worst possible moment. In the middle night, when everything is closed and the night before a report is due. I called Geek Squad online support for help and was charged for the $199 virus removal service. They connected to my pc and attempted to remove the problem. After a couple of hours and a whole lot of coffee and nail biting they call me back and say there is nothing they can do. This time, the guy I spoke to had a heavy accent and seemed to be calling from overseas. And long with this and the fact they said the virus is too embedded to be removed without causing further damage and system instability. I get off the disappointing phone call and am still sweating because this report is 35% of my overall grade in this course and I absolutely had to have this done in the morning. I run a quick Google search for a solution when I find SecureRemoteSupport[dot]com who provides online services and have a ?No Fix No Pay? guarantee. Wow that would be nice if Geek Squad offered the same promise. Within an hour they had diagnosed the virus and had removed it completely for $105. And best of all, I didn?t lose any of my work and my operating system was completely repaired. Apparently the Geek Squad isn?t as good at their job as secureremotesupport[dot]com is. I really appreciate their diligence on fixing my issue and suggest others think twice before contacting Geek Squad to fix their computer. more

Pros: friendly Cons: MANY drawbacks! more

Ive sent in a laptop and they say there going to update me, so i leave it there for 3 days I had to call THEM to find out if the computer is getting repaired it took me 10 min on the phone to get a response from someone, after and then they tell me that i have to give them the reboot disk. Of course, and i tell them when is it going to be done, they cant even estimate the time for me, Note all there going to do is replace the ram and reboot it. which is something simple, now being the 5th day there they still haven't even installed the new RAM, and the idiot i was talking to say is going to be done by mid day so i said by 12:00 and he told me No? they don't even know how to talk plus who the hell uses mid-day.. well anyways im telling anybody thats reading this, this geek squad sucks Pros: They get the job done some day Cons: To get a hold of them takes forever, and other problems more