G W Lumber & Millwork

I ordered a set of Brazilian Cherry Stairs for the house we are remodeling. They came in perfect conditions though it took a few days more than the two weeks what i was originally promised. 19 days in total. The price was at least 30% less than the next guy, but the quality was outstanding. Funny thing is when I picked up the stairs i saw they had Composite Decking for 1.99 a linear foot more

Contrary to the popular mood i decided to try this place I had heard so many controversial comments about. I bought 460 square ft. of Canadian Red Oak for my sister in law's house on the Cape, in Centerville. I did not want to buy the less expensive Oak, instead I bought Canadian Red Oak. I paid 3.69 per sq. ft. for Select and Better. The material was ready for pickup in two days. I installed and the job came out flawless. Gerry was not ""smooth"", he was kind. This is my experience plain and Simple. more

Don't pretend to be a kitchen guy when you are a flooring guy\r \r Everyone, PLEASE read all reviews on GW Lumber. DO NOT buy a kitchen from Gerry . Gerry will give you a great price and talk the smooth talk. \r \r Cabinets were missing from the original order, then I was charged for them and had wait awhile to get them. Other cabinets came in wrong size or broken. He will only accept full payment upfront by check, No credit card. You have NO recourse. \r \r Also, he does not use 20/20 software to design your kitchen properly and you never really get a vision on how it will look. One drawer won't open properly because the dishwasher handle is in the way. Another cabinet scrapes the side of the oven...they should have put in a spacer. A ""real"" kitchen designer would never let that happen. \r \r Spend a little more with a kitchen designer and get it done right!!! more

Terrible service. Vanished for months without notice. Let bank deadlines pass. Installed different materials than agreed upon without notice. Cannot un-recommend enough. more

I was VERY leery about using this company after what I read online but we wanted a small local company, not big box. Gerry (the owner) met us off hours, showed us several good quality flooring options, and even had creative suggestions. We ordered and received the delivery the following business day. Delivery man was very accommodating and pleasant. Product is as expected. Perhaps we had a good transaction as they had what we needed in stock (500 sq ft) and we didn't pay a cent up front, no deposit required. We are considering using them for installation (another good price offer), but we will definitely check around! more

We found this company on Craigslist selling some leftover lumber from a large project. We installed the wood ourselves and it's very nice cherry flooring. The quality of goods isn't the problem. Here's where the story begins...\r While there picking up the wood he mentions they also do countertop. He just happened to have the countertop we wanted at a great price and he seemed so nice so we went forward with it. We put down a deposit and picked out our slab. Months of phone calls and emails have gone unanswered. \r Finally we get through to his secretary and explain we are ready for them to come measure and try to set up an appointment. They said they'd call back and let us know when they are coming. Then one day they just show up unannouced to measure. Thanks goodness my boyfriend was home! Gerry also promised us a sink and any countetop edge we wanted for free in the deal and then acted like he has amensia. Now he's trying to tack on an extra $700 to the deal. BEWARE, WORST SERVICE EVER!!!! more

\r Highly recommended by our contractor my husband and I were referred to GW. Lumber & Millwork, Inc. Our second time building a new home and being some what experienced with construction, we found Mr. Wilcox and his staff to be extremely knowledgeable regarding product, product applications and design. Mr Wilcox was very accommodating, meeting with us late evenings and weekends to accommodate my husbands work schedule. We found Mr. Wilcox to be genuine, honest and truly concerned about the best materials and product for each use. My husband and I would highly recommend this company and would look no further for our future needs. \r more

Do yourself a favor and shop elsewhere. Don't be lured into purchasing anything from these crooks. Comes across as a very nice pleasant individual initially then once you place your order, be ready for the run around. Gerry will lie about the price, quality, delivery and then will stop taking your calls altogether.\r more

I had the same experience as Joseph the great's review. I foolishly prepaid in Feb 2010 for materials to be used in the construction of my new home based on a neighbor who had dealt with the company. Nothing but stalls and broken promises months later when it came time to deliver the goods with weeks of advance notice by me. For example,I paid for Maibec double dipped shingles and received SBC single dip without explanation. Supposedly the Maibec shingles were set aside for me and price protected. In reality, I suspect he never had the shingles, lost his Maibec franchise and, after my threats to go to the police, supplied the SBC shingles. Gerry Wilcox always wants prepayment and I suspect he's staying afloat on customer's cash. It didn't work for Madoff and may not for Gerry. To be fair, his prices are good but it's not worth the grief. If you must buy from GW, pay ony COD and expect lengthy delays. more

Gerry Wilcox, the owner, is a first class crook!!!!\r Do not buy from this company as you will lose your time, money and energy!!\r He does not supply on time, never return phone calls and its overdue on delivery!\r \r You are throwing your money away. Never pay him in advance. Pay with credit card or pay upon delivery, otherwise you can kiss your money goodbuy...\r \r more

We are waiting for our job to be finished, it's now 1 1/2 years since our original order in August of 2008 and we have no idea when Mike will be out to finish the job.\r \r We purchased too much product for our upstairs originally and returned 2 sealed boxes of hardwood flooring with the instalation men, who promissed a refund for the returned materials. That was around September of 2008. In December of 2008, we called multiple times to ask about the refund. Nobody made an effort to refund our money until my husband went personally to the company with a CREDIT memo in hand that G W Lumber mailed to us after one phone call that past November. My husband's personal visit, when he was promissed the refund check and had the owner sign his credit memo, was in January of 2009.\r \r At that time, we were pretty upset that we had to bug the crap out of them to get them to refund our money for returned, unopened, EXPENSIVE wood flooring. We wanted to use the refund money for Christmas 2008. Because they never bothered to refund in a timely fashion, we did not have the Christmas gifts we wanted to get for the kids that year. So, once the refund was received (February of 2009), we asked for a full refund of the money we paid up front that past August to have the stairs re-finished to match the new flooring. The stairs were due to be worked on in the spring of 2009.\r \r They refused to refund anything because there are no refunds honored if you pay them for materials or services up front. Once the money is in their hands, it's no longer your money, so if you do business with them, be aware of that!\r \r Reluctantly, in October of 2009, we called up to have the stairs done since we already paid for it and can't get a refund, we might as well have them done.\r \r Here it is, February 3rd of 2010, and I had to call G W Lumber just now to remind them we needed to set up a date for the stairs to be finished up. Still no call from Mike (the installer).\r \r Now, the quality of the product is very good, as were the prices. The installation was very good as well. The problem we had was with their refund policy \r (or non-policy). We had to front all the cash to complete the 2 jobs (flooring installed for our entire upstairs and having the stairs refinished to match at a seperate date) before anything was ordered and then all the difficulty getting our money back for work never done on our stairs. We are now at their mercy because there is no way we will ever see cash from them again without a court battle.\r \r If you have no other options and HAVE to deal with G W Lumber (I do not advise anyone to purchase anything from them, however, you are gambling with your money), I recommend that you pay for the materials ONLY and strike up a deal to pay for the work after the job is complete. In this day and age, there is a lot of competition and YOU control YOUR job until you pay for it in full. An honest business will work with you and accept your terms, if G W Lumber says no way, then it's their loss and they know it! This way, you can keep everyone honest until your job is complete, and that's how I have always done contracting business in the past.\r \r We will never deal with this company again. My guess is that they are in a financial hole and are using future job money to dig out of the hole. If money is no object to you, then go ahead and hire them, but if you are like the rest of us who need to earn our money, look for a more reputable lumber or flooring company. Pros: Once received, workmanship and quality is decent Cons: Need to beg for refunds for returned mat., unfinished work more

Over a year ago I ordered and paid for 2,100 square feet of unfinished maple flooring.\r GW Lumber required that the materials were paid for in advance, which I did.\r One year later I still have not received my materials.\r \r I have tried to contact the owner, Gerry, I have left over 100 messages with no return phone call.\r \r Do not make the same mistake as I did, DO NOT PURCHASE ANYTHING FROM THIS COMPANY. Pros: WORST COMPANY I'VE EVER DEALT WITH. Cons: WILL NOT DELIVER MATERIALS PURCHASED more

Excellent products, excellent service. Worked with Joe in the Brockton Location, and he worked hard to get me the best price. Cut out the middle man and save money. High end tile stairs and hardwood, with expert desighn services. Check them out at fortewood on the web I have built several spec homes and will use these guys everytime more