Fry's Electronics

With it's Hollywood theme this location is one I really enjoy. I don't go here if I need help from the staff, but as long as I know just what I'm looking for I'm okay. Be sure to grab a shake from the diner type place in the back! more

It would be nice to carry replacement styluses for the Wacom tablets, since they break, get lost, and damaged. more

Warning!!!!! don't buy a service contract with Fry's. Fry's tech dept managers are trained to work around your defected parts and charge you 69.00 fee for testing.......should they find nothing wrong with your product, don't be a sucker. They don't tell you about the secret fee when you purchase the service contract. Take it from me, they are trained to make money from your product either-way-don't let them sucker you into a service contract, most good products last longer than 8 years. more

Great stuff, good selection but you basically have to know what your looking for to shop here. The sales rep are always zipping around so you have to catch them to make them help you. They are nice and they will help. Its catching them to do so that makes me give them 4 stars and not 5. more

I like Fry's because it has such a large selection of electronics and software in stock. I like to look at what I am buying. I also like to be able to go to the store that I bought it to return it. more

I've called Fry's 6 times this morning. They've answered three out of that 6. Twice I was transferred to nothing but answerless rings (until the connection magically disconnected) and now I've been on hold for 10 minutes +. This all adds up to about 52 minutes and counting - Question still un-answered. Somebody shoot me! more

Weak customer service... by aaron at Citysearch I've been going to Fry's for 2 years and I've learned one thing. Unless you already know exactly what you want and you've checked to see they have the best price, don't waste your time. The poor customer service and long lines aren't worth it. If you need to ask for help or suggestions, this is not the place. Save yourself frustration and do your research somewhere else. They do have good sales and I still go to get a good deal occasionally. Otherwise, skip this joint. especially, computer take so long too return. watse your time. more

Went to frys bad customer service, will never go back again!!!!!!!!!!! no help at all, when it came to Pros: store inside was cool Cons: bad customer service more

Fry's is little more than a warehouse chock full of your electronics needs and wants. The prices and selection can be pretty special, and it really helps to check circulars to see what deals they're pushing at the time. I highly recommend coming in with your homework done, as customer service is chaotic and frustrating. Don't bother with the warranty, because you NEVER want to deal with their customer service and repair division, which is just a run-around distributor, specializing in excuses. Like so many other shopping experiences, you can fight the masses, punish yourself, and save a few dollars OR you can spend a little extra cash and keep the Advil in the bottle, where it belongs. Pros: selection, prices, location Cons: confusing layout, long lines, customer service more

I went to Fry's because I had a problem with my new digital camera. I showed them what was wrong with my camera, and left it there. Once I got it back, I noticed it wasn't charging....the battery was missing. I called Fry's and they said they aren't responsible for ""extras"" with my camera. Worse, I asked to speak with a manager, and they put me on hold for 30 minutes! When I called the customer service department back, there was no answer! I even stopped by there to talk to someone and they told me there was no manager there at the time. I have called back many times, and just get the ""run-around."" Because of their stupidity, I have to buy another battery for my camera! They are very expensive! Needless to say, I will NOT be buying it at Fry's. FRY'S IS NOT WORTH THE TROUBLE!!!! Cons: poor customer service, long waits, un-trustworthy staff more

I just don't know about the others, but my wife and I had a blast! First of all, the store looks like a hollywood movie. There's a giant spaceship made to look like it crashed into the building and that theme carries into the store itself. Now Fry's is like an outlet, and it's always best to know your machine before you shop. Like any store, not everybody knows everything. The suggestion to adapt was perfect for me. The price to add 2 USB ports to one of my PCI slots, 128MB of ram, and a new printer was less than what it would have cost to repair my old printer. We played with the demo stuff without being hasseled, no wait at all in line on a weekend and everybody was friendly. That's not the service I'm used to -- unfortunatley. I hope everytime is like that one. Pros: Great looking store, Big parking lot, easy, Prices are comparable Cons: Can get busy..., Can get crowded..., Can get noisy... more

Much like Best Buy, you can get some great deals here. But trying to get help here is similar to trying to find Sasquach. I heard they exist... more

I've never had worse experiences shopping for computers/electronics than I did at Fry's...and when I finally got the equipment at home, opening the package revealed not only that they were used (even though they weren't marked that way), but they did not work either. more

This place is good if you know what you want and what price you saw it for but most stores when you walk in they have people ready to help you hear the y just stand there but there is a couple of cool people working there that will help you but mostly id just go there knowing what you want. and not talking to anyone that works therect the cashier. Pros: good sales Cons: poor customer service more

I've been going to Fry's for years and I've learned one thing. Unless you already know exactly what you want and you've checked to see they have the best price, don't waste your time. The poor customer service and long lines aren't worth it. If you need to ask for help or suggestions, this is not the place. Save yourself frustration and do your research somewhere else. They do have good sales and I still go to get a good deal occasionally. Otherwise, skip this joint. Pros: Good Selection, Good Value Cons: Horrible Service, Crowded more