Fry-Wagner Moving & Storage

Do not use this company! They quoted a semi trailer, sent a smaller truck - then had to send another truck to pick up the balance. They refused to credit us for the double shuttle move they quoted. I had to fly to Dallas to accept two trucks into storage at two different times about two weeks apart .The movers left all the large furniture blanket wrapped as they put it into storage. It was 110 degrees in Tx in August. They put me in a hallway outside the storage bin behind of of our desks and had me check off things on my list as they brought it in and put it in the lockers - still blanketed. When I said I couldn't see it, they said don't worry you have 6 months to file a claim. Fry Wagner just denied my claim as it was not noted on the movers ticket. These people are awful! Don't trust or use them. more

Do not use Fry-Wagner/United in St. Louis. They didn't send the equipment they quoted. Then they refused to credit back the difference. My movers put us into storage in Texas while we waiting for my husband to have surgery in St. Louis and recover. They put me in a hallway behind one of our desks in a chair and told me to check off the boxes on my list. All the furniture remained blanket wrapped. They left about 20 of their big blankets on the large furniture. When I hired a local mover to move us into our new home, they pointed out problems as they unloaded the lockers and took off the blankets. Fry Wagner knew I was going into storage. They never told me to inspect each piece of furniture as they were put into a dark storage big in 110 degrees in Dallas in August. They just sent me a letter saying they are rejecting our claims for damage to our furniture. I thought I'd get better service using a national name - not true in this case. I documented the damage as the blankets were removed. Not good enough evidently. The movers told me at the time - don't worry - you have 6 months to file a claim. What a joke. more

I hired Fry Wagner to move me two blocks and bought the insurance in case something was broken or missing. During the move, a railing for dresser drawer was broken. \r \r Although I filed my claim in a timely manner, I had to follow up several times and was ultimately denied. My claims adjustor said that the drawer wasn't inspected prior to moving and I couldn't prove they did it. \r \r Use someone else - this company is a complete scam. more

If it was possible to provide zero stars I would. Our move, from start to finish with fry-wagner was a disaster. They showed up several hours late on the days they were to pack, move and unpack us. In addition, they went to the wrong home when attempting to deliver our items, and we have recently discovered that a number of our more valuable items are missing. Perhaps most importantly, their customer service has been severely lacking, with all but one of their employees proving unhelpful and dismissive. Do yourself a favor and use another company. more

I had a chance to move my things from Washington to Dallas. They delayed my stuffs later than normal. Each time I call them I get the response 'your things are on route'. My friend luckily used another mover service and he got his stuffs a week earlier than mine.\r Pros: Not sure Cons: Service is delayed. more