Fred Beans Lincoln of Doylestown

I will never recommend or do business with the Fred Beans organization again. The service advisor informed me that I needed a new steering rack in order to eliminate a loud squealing noise in my car. After they installed the steering rack, the service advisor informed me that it did not eliminate the squealing noise. I replied to the customer service survey concerning my displeasure with getting charged $1,000 for a steering rack that I was later informed did not fix the issue. I never received a reply from the company. When the same loud squealing noise reappeared within a couple of weeks, I immediately returned the car and disputed my $1,852.59 credit card charge. When I picked-up my car the second time, the service advisor would not give me a written receipt or tell me what they did to repair my car. I tried speaking with the service manager again but he did not answer or return my phone calls. On the third return visit for the noise, the service manager promised to repair the car to my satisfaction. Once the credit card company mistakenly paid the company, the service manager simply became unavailable again. When I picked the car up it was still making the noise. As a result of the service manager?s inaction, I wrote to Mr. Beans regarding his customer satisfaction pledge. He did not provide me with the courtesy of a reply. This kind of customer experience is unacceptable; especially considering I purchased the Diamante from them and had all of the major service work done there for over 9 years. more

I recently purchased a 2011 Mitsubishi Outlander and traded in a Leased 2009 RAV4. I agreed with the sales team to pay $329/mo over 75 months at 4.99%. When it came time to sign the papers the details were $329/mo at 6.99% for 84 months. I challenged these numbers. They changed them to as agreed and attributed this to a 'communications error'. I inquired about my trade in being paid off and they assured me that it would be paid off within a few days. This was on Sept. 12, 2011. I returned to the dealership three days later, on September 15th, and inquired about my trade in being paid off. I spoke to the sales manager and he assured me it was paid off. OK I was satisfied. On November 3rd, 2011, I get a call from Toyota Motor Credit Collections stating my account was delinquent and wondering why a reliable customer like me has missed 2 payments. I said something must wrong because Fred Beans Motors paid this off in September. They insisted that no payment was received. At this point I called Mitubishi Customer Service and related the above problem. They call Fred Beans who claim they overnighted a check on Nov. 4th to Toyota. The bottom line is that Fred Beans Motor Company was dishonest and untrustworthy on two counts regarding my experience with them. If you trade in a vehicle to them, make them sign a statement that they are liable for the payoff ant the payoff must be completed within 3 days. more

I recently purchased a vehicle from Fred Beans Ford in Doylestown. Afterward, I compared their price to another dealer and found I had been overcharged about $2,000. After talking to people at work and friends, I found others had similar experiences. My advice: do NOT get your vehicle here unless you like throwing money away! more