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Businiess name:
Fred Beans Lincoln of Doylestown
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Review by:
citysearch c.
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Review content:
I will never recommend or do business with the Fred Beans organization again. The service advisor informed me that I needed a new steering rack in order to eliminate a loud squealing noise in my car. After they installed the steering rack, the service advisor informed me that it did not eliminate the squealing noise. I replied to the customer service survey concerning my displeasure with getting charged $1,000 for a steering rack that I was later informed did not fix the issue. I never received a reply from the company. When the same loud squealing noise reappeared within a couple of weeks, I immediately returned the car and disputed my $1,852.59 credit card charge. When I picked-up my car the second time, the service advisor would not give me a written receipt or tell me what they did to repair my car. I tried speaking with the service manager again but he did not answer or return my phone calls. On the third return visit for the noise, the service manager promised to repair the car to my satisfaction. Once the credit card company mistakenly paid the company, the service manager simply became unavailable again. When I picked the car up it was still making the noise. As a result of the service manager?s inaction, I wrote to Mr. Beans regarding his customer satisfaction pledge. He did not provide me with the courtesy of a reply. This kind of customer experience is unacceptable; especially considering I purchased the Diamante from them and had all of the major service work done there for over 9 years.
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