Focus Electronics

bought for my kid a portable stereo, which broke within the week. The customer service rep smiled and offered a new exchange or, for the difference in price, to get a better quality unit. Which i did, kids are happy. more

We purchased a wi-fi speaker from Focus via their Amazon store. The product arrived and we immediately found that it did not work as advertised. We received a Return Authorization number and returned the product in all of it's original packaging. This speaker was only in my house for a day or 2 before it was re-packaged for return. It has been a month and a half since the UPS delivery confirmation, and no refund has been given. When I called today to find out why, they suddenly claim the product was returned, "filthy and non-resalable." This is an outright lie! The product was simply opened, plugged in and then repackaged. Most of the accessories were still in their sealed plastic bags. There is NO way this item came back from us in anything other than nearly perfect condition (yes... we touched it and set it on the counter, but we're not filthy nor is our home!) This is clearly a way for them to keep our $148, keep the speaker, and provide us with nothing in return! We had the item for a few days, they've had it in their "returns" department for over 45 days. Hmm... I wonder where it got "filthy?" The best offer they can give me at this point is to claim they will send it back to Sony and call me in a few days to let me know what Sony says. I'd love to see the paperwork regarding this whole thing (especially between them and Sony) because I KNOW the item was not dirty or damaged in anyway when it left my home. Terrible customer service, rude operators who just repeat the same thing over and over. Will never do business with them again. more

The cashier chased me to my car to return my cell phone, so not new-york like. I shop there regularly and find the pricing to be great for a brooklyn store front. more

I recently visited NY and found them to be very courteous and resourceful. I was looking for a hard to find item and they went out of their way to help me and gave me a great deal. I give them an all out 10! :) more

Focus is way to overpriced, and if you are already paying such high prices, better go to a place that has good customer service and a real return policy. They carry a poor selection. And can keep you waiting by the counter with only one person working the counter for a whole store for up to half an hour. I try not to shop there. more