First Class Auto Service

I was referred to First Class Auto Service from a good friend. First Class took care of what I needed and the cost was very affordable. Everyone from the girl at the front desk to the owner were super nice and helpful. It's been 2 months since I had my service done and everything's running perfectly! They are my shop moving forward! more

The meaning behind my title is my car was to be there only a day and it spent a week there. So here was my experience. The current shop I was going to was just a tad far and I wanted something closer to my house that I could just walk home while its being worked on. After looking on line and reading all the reviews I found First Class Auto. So I schedule an appt to take my car in and I meet with Ray. I inform him Ive made an appt at 8am and Ray just looks as me saying nothing and then throws his hands in the air. So I said Well this is my name I called to have this done to my car So I drop it off and towards the end of the day I get a call saying its done. I go pick the car up and leave and within 10 mins my car transmission starts failing the check engine lite came on and the car now wont idle. I rush the car back to First class Auto, Ray walks in the office and I inform him that something is majorly wrong. The first thing Ray says to me What do you mean I drove the car and nothing is wrong to which I told him Well if nothing is wrong why wont it run now? After about 15 mins they said Oh the manufacture sent us a bad spark plug. They replace it and I go on my way Tuesday I didnt have anywhere to go so I did not drive and Wednesday morning I get in my car to go to work and now my car wont idle again and is stalling. I immediately call First Class Auto and tell Ray its messing up AGAIN! I told him with my busy schedule I will have to tow the car since it wont run and rent a car. I read on other reviews he offered clients cars but Ray did not offer me a car or reimburse me the amount I had to pay to rent a car. I informed Ray that since they replaced the fuel filter maybe check and see if that could be it and Ray said why would he bc they did an oil change to which I said Why would you do an oil change I just had one done and I requested to have the fuel filter changed. Ray and I went back and forth on this about what he had done and it ended on him saying Well I dont have your receipt so I dont really know. So I tow the car there Wednesday night and drop the keys off. Thursday I call about 3pm to see if its done. Ray informed me that they havent even had time to look at it. WHAT?!! So Friday I wait and no call, Saturday I call him first thing and in a stern voice Ray said Its ready and we ordered the wrong spark plugs all together, and oh yeah you were right we did change the fuel filter. This has been thee worst experience of my life. Ray has no idea nor does he care the trouble he caused me. Also did Ray offer to cover any of the tow bill or even offer to refund the money on my spark plugs NO!! So bottom line DONT GO HERE!!!! more

My week at First Class Auto\r The meaning behind my title is my car was to be there only a day and it spent a week there. So here was my experience. The current shop I was going to was just a tad far and I wanted something closer to my house that I could just walk home while it’s being worked on. After looking on line and reading all the reviews I found First Class Auto. So I schedule an appt to take my car in and I meet with Ray. I inform him I’ve made an appt at 8am and Ray just looks as me saying nothing and then throws his hands in the air. So I said “Well this is my name I called to have this done to my car” So I drop it off and towards the end of the day I get a call saying it’s done. I go pick the car up and leave and within 10 mins my car transmission starts failing the check engine lite came on and the car now won’t idle. I rush the car back to First class Auto, Ray walks in the office and I inform him that something is majorly wrong. The first thing Ray says to me “What do you mean I drove the car and nothing is wrong” to which I told him “Well if nothing is wrong why won’t it run now?” After about 15 mins they said “Oh the manufacture sent us a bad spark plug”. They replace it and I go on my way Tuesday I didn’t have anywhere to go so I did not drive and Wednesday morning I get in my car to go to work and now my car won’t idle again and is stalling. I immediately call First Class Auto and tell Ray its messing up AGAIN! I told him with my busy schedule I will have to tow the car since it won’t run and rent a car. I read on other reviews he offered clients cars but Ray did not offer me a car or reimburse me the amount I had to pay to rent a car. I informed Ray that since they replaced the fuel filter maybe check and see if that could be it and Ray said “why would he bc they did an oil change” to which I said “Why would you do an oil change I just had one done and I requested to have the fuel filter changed”. Ray and I went back and forth on this about what he had done and it ended on him saying “Well I don’t have your receipt so I don’t really know”. So I tow the car there Wednesday night and drop the keys off. Thursday I call about 3pm to see if it’s done. Ray informed me that they haven’t even had time to look at it. WHAT?!! So Friday I wait and no call, Saturday I call him first thing and in a stern voice Ray said “Its ready and we ordered the wrong spark plugs all together, and oh yeah you were right we did change the fuel filter”. This has been thee worst experience of my life. Ray has no idea nor does he care the trouble he caused me. Also did Ray offer to cover any of the tow bill or even offer to refund the money on my spark plugs NO!! So bottom line DON’T GO HERE!!!! \r more

The entire crew at First Class is great to work with, honest and fair throughout. I highly recommend First Class Auto Service. more

For the last 4 years, whether it's been an oil change or major repairs I've always used First Class Auto Service. Ray and his team are knowledgable and honest. It is difficult to walk away from a service station without wondering if you've been taken advantage of - especially if you know nothing about diagnosing or repairing your own vehicle. I recommend First Class Auto Service because I always feel great when I drive away. Sincerely, thank you Ray for all your hard work and for delivering on time with integrity! more

I am always happy with your service and customer support. more

I've been going there for a very long time. Any time I've had some vehicle problems they have always been able to solve them. more

Best auto service in the Phoenix area. Always willing to provide the best solution at a price you can afford. Trustworthy and quality service! more

I really appreciate the honest and straightforward approach to service that First Class Auto Service offers. After struggling with dealership prices and upselling, I was glad to find a place like First Class right around the corner. they are friendly and helpful and always make me feel like a valued customer! more

Friendly and helpful. Glad to support a local business. more

Trust them with my vehicles. more

I have referred First Class Auto to others more

The people at First Class are great. No Doctor,Teacher,Builder or Mechanic is perfect. No one is,what they are All teh Time is Dependable and There!!!! That's what you need when your family is in a vehicle and that vehicle is brokendown,you're out of town and can't help. First Classs Is THERE!!! Thanks Ray You and The Guys are a Life Saver for Me and My Family! more

I can trust Ray and First Class Auto. They are honest and the work exemplary for a reasonable price. more

I recommend Ray and his crew over and over again to my friends. He is very honest and always trying to save me money. They do excellent work there as well - and they are all super nice! more

First Class Auto Service is a great shop. Ray Morgan is someone you can trust. He runs a honest business and his technicians have knowledge on both foreign and domestic brands. I highly recommend them for all your automotive needs. more

First Class works on both of our vehicles: a 2004 chrysler mini-van and a 2007 Prius. Their service is better and more reasonable than the dealors. They are honset and only do the service that the vehicle actually needs. more

We have been a customer for several years and I wouldn't take my vehicles to anyone else. more

Their name sayes it all. First Class Auto. With the price of new vehicles, I recently decided to have my 12 year old pickup gone over and brought up to like new condition. First Class Auto checked out my vehicle and made all necessary repairs at a price of about 1/10th the price of a new one. The vehicle runs like new and should give me many more years of service. Thanks to Ray and all his staff. more

we really appreciate have an exceptional auto shop we can trust more