Firestone Complete Auto Care

Don't do it. Just don't. They did services to our car that they never quoted us for and didn't call to let us know about but charged us for them. Also, at the same time someone else was in the store arguing about the prices they were being charged as well. more

I went in during my lunch hour to get my spare tire replaced after a blowout. The service manager said it would take about 45 minutes to get the tire replaced. They pulled it in within a few minutes and started a courtesy check under the hood. I let the manager know I didn't need the courtesy check, I had just spent $5000 at the dealership and didn't have all day.He didn't like that.But did say he stopped the courtesy check. I was planning to just get a tire and go right back to work so I didn't take may laptop bag with laptop inside from my vehicle. My vehicle was in the shop bay for 2.5 hours to get a tire they had in stock put on. After going back to work and opening up my laptop I noticed it had acquired greasy finger prints on several of the keys since going into Firestone. Now my $900 laptop has oil stained fingerprints on several of the keys. I can't get the oil to rub off completely. Now everytime I use my laptop I am reminded of the Customer No Service I received at the Firestone at 5410 N Macarthur Blvd, Irving, Tx more

First of all let me say f this place!!!! My first experience with this place was just terrible. I went for a state inspection on my car. Being knowledgeable about state inspections, I did not know if your check engine light is on you will fail inspection. However these guys did but did that stop them from warning me that it would fail, no! these jackasses kept my car for an hour and a half to break the news that my car failed bc of the check engine light. Regardless i went to the dealership to get the repairs made and drove it back to Firestone. Again without a warning they attempted to inspect my car again. When it failed b/c i hadn't drove it long enough to reset the cars comp they took my $40 and ignored me and worked with the next costumer. A month later, I'm still without a sticker but having drove my car for 300+ miles i stupidly decided to try get it inspected again here. A f n mistake. They took my $40 and said that my car failed inspection bc of old wipers. This was not noted on the First attempt to get my inspection done and besides the fact these wipers were only 2 months old and the passenger wiper only had a 1/2 inch tear. They guy offered me a $70 pair of wipers and said that if i got them he would pass the inspection. Well F him. Lesson learned... Go to the ghetto the get your inspection stickers people, at least you'll get one!!! Theses business only want to take your money with little effort as possible. Customer service was just sht!!! As I was checking out i heard the service manager telling a 65+ man the same thing, he could buy $70 wiper and he would inspect his car. So in all i just had to say something about this fn money trap. Save yourself now b/c soon they are going to want your first born just to inspect your car. BTW the people i delt with were... Juan Lopez Memo DeLaCerda and the inspector (young black male) all need to be cleaning bathrooms or selling tacos instead of touching your car!!!! more

You have got to hand it to them - A worse service center I have not come across. Not only do they charge more than the other places in the neighborhood, they are downright RUDE to their customers. The work is never done on time and dont even get me started on the end result.\r \r I am never going back. more

Rip off and moronic staff. I went for an oil change and inspection. They bought it back out and said it failed, I went and replaced the wiper blades and a bad bulb. When I bought it back I noticed I wasn't charged for the oil change..... Because they didn't do it. They apparently figured they could waste another hour of my time doing the oil change while putting in the wiper blades and the new bulb. Horrible service. I'm taking it someplace else for the oil change. Just horrible. more

This place is horrible. I recently bought a pre-owned car from a private party. The previous owner of this car got Oil-Change, Wheel alignment and State Certification done at Allen location on the 06/12/2010 on this car. He then took the car again on 6/18 to replace the tires to Allen location and got Firestone FR710s installed. The previous owner handed me over the receipts of above recent repaires.\r \r I bought the car and then soon found out that between 50 mph and 60mph speed my car makes loud noise like a jet engine. It seems that one of the tire is bad or warped. I personally will never installed Firestone tires as they are really bad products to start with. So I took the car to Irving Las colinas location on 07/12/2010. \r \r These guys looked at my car upside down and even took the ride and could not simulate the problem. Even riding with me could not simulate the problem. May be it's the roads I drive. But then they told me that I need to do $400 worth repairs on this car.\r \r On more

Firestone has the most outrageous costs and prices for maintenance that I've ever seen (next to dealerships).. Might as well take it to the dealership for the extra dollars because Firestone is incapable of hiring polite and knowledgeable people. I am going to start a watchdog group to start testing all the local Automotive shops (NTB, Firestone, Goodyear service, etc) to see which ones are cheating consumers. Email me at geminiboxer AT ymail dot com to join the email list and results or for more info. Cons: Firestone cheats, lies, and hustles for business more

I submitted a B etter B usiness B ureau complaint about this company on 8.3.09 due to the manner in which Mike Shaw and other counter help treated me:\r \r On 7.24.09, I had encountered an issue with my breaks that I didn't understand after having them done by Firestone in February. My breaks made a VERY loud noise and I was extremely close to not stopping when coming to a busy intersection. Had I not veered out of the turn lane I had intended on being in, I would have rear ended the person in front of me. I took my car to Firestone to get this issue checked out. Yes, I was emotional because I haven't experienced that before and my young child was in the car. Instead of being understanding, Mike Shaw opted to be extremely unprofessional and rude to me. When he called and let me know that nothing was wrong with my breaks, he was again just as uncaring as possible, not explaining anything to me. When I went in to pick up my car, Mike was not there, however the person who was at the front was less than concerned when I told him about the cr ack that had appeared in the skirt of my seat where someone had clearly thought they could move my seat forward in order to reach the pedals.He simply said, ""Mike will be in tomorrow."" Offered nothing more and was just as rude as Mike Shaw had been. \r \r I have not taken my car back to them because, frankly, I'm afraid something else will get dammaged. My car isn't a Lexus, but I treat it like it is something I cannot replace because I CAN'T. \r \r I have a history of having this Firestone take care of my vehicle because it is so close to where I work and I have never received this kind of service from them, however after this incident, I am having to reconsider that decision. In order to understand what occurred on 7.24.09, I had to call a dealership to ask them why my car behaved the way it did, and only THEN was I told that the sound I heard coming from my breaks is my ABS. I have owned my car for two years and have never had the breaks replaced, but have also never heard my ABS kick in, so obviously I'm under the assumption that something is now wrong with my breaks.\r \r There is a lot riding on my breaks, however emotions aside, I want to make sure the $400.00 I paid to have my breaks completely redone is not a complete loss.\r \r On 8.24.09 I received a response from Mike Shaw:\r \r Vehicle was dropped off for a brake inspection complaining of vehicle not stopping in normal distance. Vehicle brakes were inspected and no problems were found. We called customer and explained that the noise she heard could have come from her ABS brake system and that the vehicle probably stopped at a shorter distance then would have accrued without having ABS option on her vehicle. Her complaint of a cr acked drivers seat skirt because we moved her seat forward has no merit. Moving the seat to a safe position for the technician to drive the vehicle on a test drive is a standard automotive practice. Mark Shaw\r \r I notified the B etter B usiness B ureau that this is not acceptible. Mike is still treating me as though I'm a raving lunatic when all I'm trying to do is ensure the $400.00 + I spent on breaks wasn't a total waste of money. Pros: Can't find one... Cons: Cost and customer service more

Keep off from this firestone they said they need to replace distributor at a ridiculous rate.. later I got fixed it for less but the other mechanic who towed my car from firestone told that all the fuses were removed and stealed by these guys.. please keep off from this firestone... place.. if you want to save your car or any automobile Pros: Nothing.. Cons: Lots more

As a new resident of Irving (grad student at UD), I took my car in to these guys last week after my car started making a funny sound. It was my second time there. The first time it seemed I'd gotten decent service. They said a couple things were wrong with it that I could not confirm, but I went ahead. On this second occasion, however, I was told that there were a few major problems and was given a repair estimate of nearly 1500. Not wanting to put that much into an older car (an Acura Integra), I did NOT go ahead, but instead took it to the dealership here in Irving, hoping not only for a second opinion but a judgment on the car's value as a trade-in if it came to that. Because this was a Saturday, the dealership was not able to look at it immediately, but did provide me with a loaner car for the weekend - an 08 TSX (sweet car, by the way) - at no extra charge, and then, today, gave me an estimated repair cost for the same problem of.... get this.... 100. In other words, everyt more

It is a good car service station. They have good mechanics here. They are little bit busy but you will be satisfied in your work. They will some times have coupons for services. Prices are a little bit more but you will get good services and will be completly satisfied with them. They offer you lifetime services like lifetime allignment and tire rotation, which you can use at very firestone. more

it is a nice place is get tout car work done. they have nice waiting place, also have coffee. quick service. good mechanics. they call u when your car is ready. will recommend it. great mechanics there. they have nice place to wait for your car. also not much costly. they also have some coupons. more

I took my car into this store the other day for an oil change. I have to say, the employees were so friendly I would be tempted to go there every time. I called before hand to see how busy they were and was given an extremely accurate estimate, which I appreciated. They called my cell phone as soon as they were done and took my "no" as "no" when they tried to upsell me. more