Firecliff Restaurant

DON'T ORDER A REFILL ON YOUR SOFT DRINK. This ruined an otherwise enjoyable dining experience. They charge $3 for a Soda in a narrow glass half filled with ice and then do not offer free refills. For a fairly pricey restaurant, this was a slap in the face. Their cheapness cost them a repeat customer. more

While staying in Palm Desert recently we decided to try out Firecliff since we had walked past it numerous times. The meal was very good, not great and not memorable until we got the check. My husband put his AMX card down and the waiter indicated that there was a $5 charge to use your AMX. He further explained that it was in small print on the bottom of the menu. We asked to see the bar menu which was different than the dining room (although it was one table over) and there was no indication of that charge. It was obvious the waiter was uncomfortable with the situation. We asked to talk to the mgr, which was the owner, Patricia. My husband shared he did not see the charge on the menu in which she rudely responded that it was clearly on the menus. He asked her where on the bar menu is it posted. Her response ""this must be an old menu"". She then preceded to complain about how all her costs are going up and said ""who do you think are going to pick up those costs"". She further indicated that the waiters made her accept AMX but in doing so she needed to charge. To make matters worse she kept asking my husband if the waiter suggested that we talk to her, if so she said she was going to fire him. WHAT KIND OF BUSINESS OWNER WOULD SAY THAT TO A PATRON! Needless to say, we will NEVER return and we will be sure to tell everyone we know not to support this woman. more

The piano player in the bar is delightful! Pros: good piano player Cons: The food more

My wife and I are local business owners and frequent different restaurants in the desert. One night we wanted to try the Firecliff and take out a good ""Artist"" friend of ours and his wife for their anniversary. We reserved a table for four, arrived on time and were seated at our table, we ordered and were served and everything was going fine; as we finished up our dinner we were deciding to order desert, then the ""Manager"" (some miserable mean lady) comes up to us and tells us we would have to leave our table, and move to the bar to finish our meal, she claimed they were really busy and needed the table. Well, we are all shocked and did not know how to react, due to the embarrassing situation in front of all the other customers, so we got up and decided to leave. Mind you - I tried to reason with the rude lady on the way out and she just got more adamant, there was no reason for it - we were all well dressed, well behaved, we spent over $300.00. Later we all kept trying to figure out why she singled out our group, it was because we were the youngest group at the restaurant (mid-thirties -but we appear younger) and she thought (rightly so) that she could bully us! CAN YOU BELIEVE THAT? I will never set foot in that place again! The best part about it all is my wife's business is a high-end hair salon down the street, and all of the operators (sixteen of them) found out about what happened and made a point of telling every single one of their clients about the experience, everybody was appalled! Think about the horrible word of mouth the restaurant gets, 16 operators service about ten clients per day, you do the math. To this day this story is ""Legendary"" since it it such a shocking experience and everybody knows our personalities and knows we were innocent victims just trying to treat a good friend to dinner. When this restaurant eventually fails it can thank its Manager for her professionalism. Pros: Location, Food was so so Cons: Rude Manager, Service was Horrible more

Went for the first time last night and it was very good. Pros: Nice Ambiance Cons: Gets busy more