Family Practice Assoc

I will never call this doctor's office to speak to a nurse again. I called this morning to have a script refilled. I have gone to this practice since I can remember and value my doctor there, but I can not believe a nurse was allowed to speak to a patient on the phone the way she did. The nurse, Tracy, gave me ridiculous attitude when I called this afternoon to see if my script had been called in yet. I assumed because it was a script I needed today she would have made a point to ask my doctor and call it in. Instead, when I called to politely ask the status of my script, she said in an annoyed, condescending tone, ""UGH! You JUST called me this morning! We have FORTY EIGHT HOURS to call in a script. I highly, HIGHLY doubt the doctor has even had a chance to LOOK at my note yet. OKAY? BYE!"" and hung up the phone. I am astonished and her rudeness and am considering changing my doctor of over ten years because of this experience. If you do not already attend this physician's office, I recommend finding somewhere else. more

New to the Baldwinsville area, I chose this Physician office when I was sick. I was given an appointment the same day at the Baldwinsville location. The nurse that tended to me was quite friendly but that's where the good things ended! I was provided a prescription for my illness after telling the PA my medication allergies. Later in the day when I went to pick up the filled prescription, the pharmacy told me I couldn't take that medication because I was ALLERGIC to that family of medication! Shouldn't the PA have known this??? Thank goodness for the pharmacist recognizing this! I called the main number of the Physician office but the Baldwinsville office was closed so I spoke to someone at the main office. When I told her the situation she became defensive and quite rude with me. In the end, because my file was at the closed B-ville office, nothing could be done for me. I was told someone would call me first thing in the morning. Apparently not. I called the morning to check on the status of my situation (I'm still very sick and in need of my medication!). Again, a rude person answered the phone and informed me that the Bville office was in a meeting and I needed to relax and be patient! 2 HOURS later I received a phone call saying the pharmacy had been called. This will be the first and last time I use Family Practice Associates! more