Family Leisure Nashville

John was extremely helpful and willing to answer any questions in pool school. Jim was also wonderful helping us understand our issues and was great! more

We recently purchased an Oval above ground pool from the Nashville location of Family Leisure. From entering the store to leaving with a new purchased pool - I was very welcomed and pleased with the customer service. John P. greeted us and assisted us in everyway possible with our purchase. He has been beside us through the entire purchase. The installation crew Michael, Jerry & _____ were excellent! They worked with our 2 small children assisting in every aspect. They were polite, respectful, and such hard workers! I have been so pleased and will refer all of my friends & family to Family Leisure - Nashville. I look forward to working with them for years to come. Thanks for starting our Summer off great! more

Pleasant from the time we walked in the door. The service has been unbelievable! I wish now, that I had insisted on a 30' pool instead of the 27'. WE LOVE OUR POOL! more

My partner and I had a home built about 4 years ago and were looking to make multiple purchases to complete the back yard patio/deck, entertainment room, as well as a game room. The thought of spending our weekends shopping was exhausting enough to think about, but intimidating as well because neither of us know much about the type of products we were needing to purchase, and research online is not always on the "up and up" as you would think. Going with the "one stop shop" concept we chose to shop Watson's ( now Family Leisure )as well as Pool/Spa Depot. We ended up buying everything we needed at Watson's. We worked with Jason, and to be honest we were not the easiest customers because we were looking to spend a great deal of money, and we kept going back and forth. But Jason was extremely patient, and even more informative about the things we were purchasing. We were barely paid attention to at the other location, even though we made several attempts to get assistance. Most of our purchases did not require more than delivery and set-up, but we did have an issue with our pool table going out of level about 3 months after install. We called and were told that due to the house being newly built, that settling can occur, but they were out to make an adjustment that same week, charging only a $35 service fee. About 4 months ago, we were going to get into our hot tub, and the water was ice cold. I'm just hear to tell you I was PISSED! It was too late to call, but trust me I was on the phone the next day and spoke with the service department...guy's name was Tiger (who can forget that name). To make a long enough story short, they were out to fix it the same day, and since the tub was still under warranty, the heater was replaced, at no charge, with the exception of the service fee. It doesn't take a rocket scientist to realize a company (who cares what name they call themselves?) that size, that have been in business for this long...come on folks, they have to be doing something right. more

Called for help to repair pool and the service and quality was excellent. Scott, Rob and the guys went our of thier way to make sure we were repaired, up an ready to swim! Even now when we go in for chemicals, service is great and they remember us. So glad I called them!! more

I am an idiot when it comes to chemicals for this thing, so, I went to the pool class they have on Saturday and they walked me through everything I needed to do. Every time I have called I have gotten a polite, knowlegable person. It is nice to see that service after the sale can still be found! The poeple at Family Leisure made quite an impression on both myself and my wife. I would highly reccommend them to anyone looking for a swimming pool more

Very friendly atmosphere and everything is easy to find in store. Employees are always willing to help as soon as you walk in the door! more

I enjoy coming into the store and getting assisted by Gloria. She's very helpful and knowledgeable with pool tips and suggestions. I enjoy seeing her pleasant, smiling face every time I come in.? more

We bought a pool after checking at another place,based on friends recomendations.We had a minor prblem which they took care of.Everything was done as they told us it would be.We figured we saved about 500. dollars over the other place and the people were all helpful.I would highly recomend(and do) to our friends.Plus the pool school helped a lot. more

You always carry the items I am looking for. more

Everyone was so nice, and sales person was very knowledgeable and really listened to my needs. My wife and I purchased a Spa and Theater Seats. Great price and selection. Has small issue on Spa after delivery, service people came out the same day I called and took care of. With all the concerns oover the economy, and places going out of business, it's nice to know they will be there down the road if needed. Would strongly recommend to everyone. more

I bought a top of the line Artesian spa on sale that was a floor model and it was a lemon. Family Leisure's service department came out time after time to try and fix it. When they couldn't the replaced it with a brand new one of the same model. Well, it turned out to be crap too. Family leisure's service department came out 17 times to fix it. By this time I was really bummed because my two year service warranty was up and I'd never really had a fully functioning hot tub for any length of time. I called the service manager who put me in touch with the store manager Scott. He suggested that we meet in person at discuss how we could remedy the situation. After going over their records and talking, Family Leisure took the second Artesian lemon away and brought me a new Viking spa. The Viking was a cheaper model but I was thrilled just to have a different brand after all the trouble with Artesian. I have had the Viking for over six months with not one issue. Here's what I learned from this experience: 1) The more bells and whistles on a hot tub the more it's going to break down. Go for a basic model without a computer, 6 different pumps, etc. 2) Family Leisure has the best customer service of any company I have ever dealt with. I do not hold them responsible for Artesian's lack of consistency. They worked very hard to make things right! more

We shopped for our pool and decided to go with Watsons Family Leisure due to recomendations from friends.Well we had a small problem and they were great.They took care of everything.There people helped us with our questions...I feel I would recomend them in the future more

We were looking for a vacuum for our pool. All of your associates were outstanding! I believe Darrell helped us the most. He was understanding, informative, and knew his trade. We were blown away. Thank you for a great experience! We look forward to shopping in your store in the future!! Thank you!! more

Brian, received furniture today. Everything looks great. Thank you for prompt shipment. more

Brian, Shame on me for just getting back to you to let you know how unbelievable the patio furniture is. It arrived 5pm the Wednesday before Thanksgiving and we had everything put together before our guests arrived Thanksgiving Day. Thanks again for everything and it was such a pleasure to do business with you and your company! more

Thanks Noah for your great customer service in keeping me updated and your positive attitude! The rug has arrived and its beautiful more

My wife and I have been shopping for a pool and a jacuzzi for well over a year. I myself don't like to shop around much , it takes too much time, but my wife is a shopping fool. We wanted something fun in our backyard that our kids could enjoy with there friends. I like the idea because they would want to hang out at our house. So we shopped til we dropped. Watson's now Family Leisure is actually been in business longer and had a better BBB reputation than the other places we shopped. However, it was the last place we went because my wife read some bad reviews online. What a nice suprise when we met our salesman John. He spent at least an hour with us on three or four occasions over 2 months. He explained everything, I mean everything. The other places didn't want to talk to us unless we were buying that day. I've never posted a review before but Watson's Family Leisure is the only place I would refer. They were just real people who didn't make us feel like we were not worth their time. We had a couple of minor problems with the pool at first but they came out the next day and fixed it. Thanks Allen more

Goodbye Watson's , Hello Family Leisure!!! What a face lift for an establishment. It has been 10 years since I've been to the store on Pendleton Pike in Indianapolis until last weekend. By far the best showroom in the state. I just stopped by for a couple cases of chlorine and was amazed by the change. Smiling employees , Clean atmosphere, and the Guy in the Warehouse had my Chlorine ready for me when I got to the pick up area. After Talking with Nick , I was happy to Find out how and why the Name change Came About. I will be back for My Patio Furniture in the future!! more

Thanks so much for all your help along the way. If we ever want to get anything else, we’ll surely check in with you. Be well. more