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Businiess name:
Family Leisure Nashville
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Review by:
Guest
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Review content:
I bought a top of the line Artesian spa on sale that was a floor model and it was a lemon. Family Leisure's service department came out time after time to try and fix it. When they couldn't the replaced it with a brand new one of the same model. Well, it turned out to be crap too. Family leisure's service department came out 17 times to fix it. By this time I was really bummed because my two year service warranty was up and I'd never really had a fully functioning hot tub for any length of time. I called the service manager who put me in touch with the store manager Scott. He suggested that we meet in person at discuss how we could remedy the situation. After going over their records and talking, Family Leisure took the second Artesian lemon away and brought me a new Viking spa. The Viking was a cheaper model but I was thrilled just to have a different brand after all the trouble with Artesian. I have had the Viking for over six months with not one issue. Here's what I learned from this experience: 1) The more bells and whistles on a hot tub the more it's going to break down. Go for a basic model without a computer, 6 different pumps, etc. 2) Family Leisure has the best customer service of any company I have ever dealt with. I do not hold them responsible for Artesian's lack of consistency. They worked very hard to make things right!
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