Family Abbey Carpet & Floor

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7003 Normandy Blvd
Jacksonville, FL 32205

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(904) 404-9044
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Reviews
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Best

From the moment I went into the store I was very impressed with the professionalism of everyone at Family Carpet. From the designer to the man who measured my home to the installe...

Worst

All reviews seem positive

Very friendly staff with great customer service and quality product. 3/21/2013

The staff at Family Carpet is great! Beginning this process, I had no idea of the type or color of carpet I wanted. I appreciated the time that was taken to show me different styles of carpet and then to let me take so many samples home until I found just the right one. I also never felt rushed or pressured and that was greatly appreciated. The carpet was installed in a timely fashion and looks great! more

We really like the results. 3/8/2013

Family Abbey Carpet & Floor was very helpful. They laid down laminate floor throughout my home. The quality of the work was outstanding. The people in the store and the contractors did a beautiful job for us. more

efficient, professional and courteous 2/28/2013

The cost was a bit higher than most of the competition, however, installers were Very efficient, thorough,and had a level of courtesy to exceed many others in the industry. The clean-up was complete and the job was well done in the time frame agreed upon. more

Excellent Customer Service. Excellent product and very professional installers. 2/23/2013

Their customer service was excellent and we knew right away that we wanted to go with this company for our new floors. The people were very personable, extremely helpful, and instrumental in helping us make the right choices and decisions. Products to choose from were more than sufficient and of superior quality. Their staff of installers were extremely professional and did an outstanding job. We highly recommend this company for any flooring needs. more

Good company to deal with. 2/22/2013

Family Abbey Carpet & Floor helped me pick out tile that goes with my laminate flooring. They worked with me to have it installed. Overall, the people were pleasant and did very well. more

Excellent, professional,and very thorough! A+++++ 2/1/2013

Prepared, clean, quiet, polite and expert! more

They are knowledgeable, responsive, and concerned that we get what we want. 1/28/2013

We purchased a new condominium that had a few things left to be done at the buyer's choice so we chose to do the floors. We purchased engineered wood flooring from Family Abbey Carpet & Floor. They also arranged for the installation. Everything went well. more

Good selection, go out of their way for you. 1/22/2013

They're not pushy, and they don't try to talk you into making purchases. They go out of their way to make sure you get something you're satisfied with. They have a good selection for the size of store as well. more

Excellent Flooring Job Delivered 1/13/2013

We were very pleased with the overall professionalism and quality of service delivered for our initial laminate flooring project by Family Abbey Carpet and Flooring. Roz, Renae and Bill were extremely helpful and knowledgeable during the initial process, and we truly appreciated the quality job performed by Jimmy and his installation crew at our place of residence. We look forward to reaching out to this flooring vendor again for future flooring project initiatives. more

They always do a good job for me. 1/10/2013

I had carpet put down in two bedrooms and I bough two area floor rugs for them. I was thoroughly pleased from the sales to the installation, everyone was very professional. They had a good selection and they make you aware of the different qualities of the products, and allow you to make up your mind on your own. more

My service was professional, efficient and completed in a timely manner! 1/2/2013

A pipe broke in my house which in turn damaged the carpeting in several rooms. Pursuing Family Abbey Carpet & Floor for their expertise - their efficiency helped things move quickly. They were able to take measurements and make suggestions for the replacement carpet. Once the insurance process was completed, Family Abbey Carpet moved efficiently to install the new carpet. The entire process was a positive experience! more

Quality was great, the dust was not appreciated 12/26/2012

The great thing about Family Abbey Carpet & Floor was that the owner of the store came over and looked at our home and gave suggestions about different kinds of products, and where they should be installed. They were wonderful, friendly, and helpful in the store and at home. The installation was done very well, looks great, and there are no problems that I can see. The only reason I didn't give them all 5 was due to a lot of dust left on the furniture in adjacent rooms. I don't know what caused it, but it would have been nice if they either warned us so that we could cover the furniture, or if they had covered the furniture to keep the dust off. We had to do extensive cleaning afterwards. R. Patterson more

Family Abbey is very professional and knowledgeable. I trust them. 12/18/2012

This was my second time purchasing from Family Abbey. They went over and above in researching things for me. The people in charge always knew who I was whenever I called. They would immediately put me through or call me back. They told me the positives and negatives of anything I was purchasing. They always gave me a selection to choose from, but not too large of a selection. They have outstanding customer service, and they made sure everything was right for me. I'm enthusiastic about their products, and I trust them. more

Excellent 12/17/2012

Roz was just perfect with so many helpful ideas. I would recommend using her and Family Abbey anytime. more

Very good experience all around 12/17/2012

Everyone very friendly, very helpful, and great service. more

Love working with Rene - products and service are top-notch! 12/16/2012

Customer service is the best. Rene knows my decorating tastes and narrows down the selection to make it easy for me to decide. Workmanship is excellent. more

Extremely pleased 12/15/2012

Family Carpets personnel are professional, knowledgeable and very courteous. We used them beginning over 35 years ago and their service has always been consistent. more

Installation crew was awesome! 11/21/2012

They were great! They guided us and helped us figure out what we wanted. They came out immediately when asked to do the measurements. Their installation crew was unbelievably awesome. more

Enjoy working w/their staff. 11/12/2012

I enjoy working with any of the Family Carpet staff. They know their flooring. I look forward to doing business with them again in the future. more

They did a great job. 11/2/2012

Considering I had a nightmarish experience with my insurance company, they made it all worthwhile. It was a 3 month ordeal, and they were superb at everything. The material they used is superb, the service people they sent out were superb, as well as the people that installed the tile. They were all very respectful and great at coming out on my schedule. When they moved my appliances and furniture around they were careful. more
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  • Wallpaper, Tile, Laminate, Hardwood, Durastone, Carpet, Area Rugs

Additional information
  • Neighborhoods: Hyde Park, Northwest, Normandy Village
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